Valerie Zabel
Three Oaks,MI
Summary
Looking for a remote position. A focused and dedicated insurance professional with several years of experience providing superior customer service and rates for policies. Partners with agents to build long-term relationships and develop strategic plans to aid clients with coverage needs.
Customer Service Cashier known for offering consistent, friendly service to all customers while accurately handling cash and card transactions.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Cashier/Produce Associate
Harding's Friendly Market
Three Oaks, MI
10.2016 - 07.2020
- Friendly, greeted customers promptly, and responded to questions.
- Processed efficient and accurate cash, check, debit, and credit card payments using a Point-of-Sales system.
- Assisted customers over the phone regarding store operations, product information, and order placement.
- Used suggestive selling techniques to promote add-on sales
- Trained new team members in cash register operation, procedures, and customer service.
- Unboxed new produce merchandise, removed outdated items, and restocked shelves in appealing arrangements to promote items.
- Adhered to food safety regulations by following proper storage procedures
Office Manager/Sales Representative
Farm Bureau Insurance Of Michigan
Three Oaks, MI
11.2010 - 05.2016
- Provided excellent service and attention to clients when face-to-face or through phone conversation to foster a positive experience
- Identified the client's needs by listening and asking questions to recommend the best products and services.
- Produced sales documents, finalized deals and filed records
- Developed and maintained relationships with clients to ensure the best customer satisfaction.
- Maintained compliance with all regulatory requirements and ethical standards in the insurance industry.
- Maintained updated knowledge through continuing education
Education
Master of Arts - Organizational Leadership
Siena Heights University
Benton Harbor, MI08-2007
Bachelor of Arts - Business Administration
Siena Heights University
Benton Harbor, MI05-1999
Skills
- Auto and property insurance
- Interpersonal skills
- Self-motivated
- Computer skills
- New policy processing
- Client education
- Product knowledge
- Insurance product promotion
- Problem solving
- Calm under pressure
- Customer service excellence
- Professionalism and ethics
- Point-of-sale operation
- Remote office availability
Certification
- Licensed in Property and Causality
- Passed Series 6 and 63
- Member of Sigma Beta Delta and Phi Beta Kappa
Timeline
Cashier/Produce Associate
Harding's Friendly Market
10.2016 - 07.2020
Office Manager/Sales Representative
Farm Bureau Insurance Of Michigan
11.2010 - 05.2016
Master of Arts - Organizational Leadership
Siena Heights University
Bachelor of Arts - Business Administration
Siena Heights University
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