Valerie Zivan
Manhattan,NY
Summary
Professional with strong background in case management, prepared to make significant impact. Proven ability to collaborate with teams and adapt to changing needs. Skilled in client assessment, resource coordination, and crisis intervention. Reliable and results-focused, with commitment to achieving positive outcomes.
Overview
7
7
years of professional experience
Work History
Case Manager
NewYork-Presbyterian
10.2023 - Current
- Company Overview: Columbia, Manhattan, NY
- Manage a panel of patients living with HIV, ensuring adherence to medication and regular medical appointments
- Conduct comprehensive assessments of patients' mental health and address insecurities such as housing, transportation, food, domestic violence, social determinants, exercise, and safety
- Coordinate with a multidisciplinary Care Team, including doctors, nurses, and social workers, to develop and implement individualized care plans
- Educate patients on their conditions, treatment plans, and available healthcare resources to promote self-management and improved health outcomes
- Facilitate case conferences to review patient status and adjust care strategies as needed
- Maintain accurate and timely documentation of patient interactions, care plans, and outcomes
- Columbia, Manhattan, NY
Analyst Trainer
NewYork-Presbyterian
10.2019 - 10.2023
- Company Overview: Weill Cornell, Northern Westchester County, NY
- Trained new and current clinical and non-clinical employees on proper use of Epic EMR for appropriate patient care
- Created training documents and instructional guides
- Taught hands-on and large orientation classroom settings
- Created order sets, text macros, and schedules
- Installed and trained providers on Dragon Medical One
- Weill Cornell, Northern Westchester County, NY
Learning Associate
CareMount Medical
04.2018 - 10.2019
- Company Overview: Chappaqua, NY
- Taught new and current providers in using multiple software applications to maintain the electronic health records system
- Designed course curriculum and syllabi, blending lectures with hands-on demonstrations
- Served as an EHR and EPM Trainer, teaching hands-on and large orientation classroom settings
- Chappaqua, NY
Education
Master of Arts - Clinical Psychology
University of Arizona
10-2024
Bachelor of Arts - Psychology
University of Arizona
01.2022
Skills
- Epic Systems EHR
- Athenahealth EHR
- Nextgen EMR and EPM
- Microsoft Office Suite
- Microsoft Power Point
- DUO
- Problem-solving
- Case management
- Time management
- Case documentation
- Active listening
- Organization and multitasking
Accomplishments
- Achieved Epic Systems knowledge by completing Epic EHR training courses with accuracy and efficiency.
- Achieved smooth migration for our healthcare facilities' on EHR, EPM, and DMO implementation by introducing NextGen Systems for integrating 150 employees.
- Used Microsoft Excel to develop patient tracking spreadsheets.
Hobbies and Interests
Fitness and weightlifting
Languages
English
Native or Bilingual
Spanish
Limited Working
Interests
- High-Intensity Interval Training
- Homelessness Outreach
- Volunteer Work
Timeline
Case Manager
NewYork-Presbyterian
10.2023 - Current
Analyst Trainer
NewYork-Presbyterian
10.2019 - 10.2023
Learning Associate
CareMount Medical
04.2018 - 10.2019
Bachelor of Arts - Psychology
University of Arizona
Master of Arts - Clinical Psychology
University of Arizona
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