Valerie Ann Mullenix
Summary
Compassionate, Caring, Patient and Understanding. I have provided personal care, as well as customer service, to others for over 15 years. I have a passion for people, love to experience new things and eager to learn. I have no problem acclimating to change and can adapt to any environment, a team player.
Overview
20
20
years of professional experience
Work History
Uber Driver
Independent
03.2017 - Current
- Followed applicable traffic regulations and traffic laws.
- Maintained a high driver rating through excellent communication and navigational skills.
- Helped passengers with luggage, collected fares and politely answered questions.
- Remained calm and poised in emergent situations.
- Increased efficiency with effective route planning and GPS navigation usage.
Senior Caregiver
Senior Helpers In Home Health Care Of Tucson, Az
05.2017 - 11.2017
- Monitored clients' overall health and well-being and noted significant changes.
- Managed multiple priorities simultaneously while remaining focused on delivering exceptional quality care.
- Provided safe mobility support to help patients move around personal and public spaces.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
Live-In Caregiver
Privately Employed
02.2017 - 04.2017
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Managed challenging behaviors or special needs effectively using patience, understanding, and behavioral interventions when necessary.
- Provided emotional support for both clients and their families during difficult times or transitions in care arrangements.
- Implemented strategies for fall prevention in the home environment to minimize injury risk for elderly or disabled clients.
Live-In Caregiver
Privately Employed
11.2016 - 02.2017
- Administered medications accurately and timely, ensuring proper dosages for optimum client health.
- Managed challenging behaviors or special needs effectively using patience, understanding, and behavioral interventions when necessary.
- Provided emotional support for both clients and their families during difficult times or transitions in care arrangements.
- Assisted with daily living activities, running errands, and household chores.
- Contributed to a positive living environment by fostering a sense of companionship and socialization for the client.
Nanny
Privately Employed
05.2012 - 12.2012
- Monitored children's play activities to verify safety.
- Implemented creative learning strategies tailored to each child''s interests and abilities for enhanced cognitive growth.
- Administered basic first-aid and medication in emergency situations.
- Managed children''s schedules effectively to ensure timely completion of homework, extracurricular activities, and daily routines.
Waitress
Linbrook Bowl
02.2006 - 05.2012
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Increased bar revenue by upselling premium beverages and promoting special offers.
- Maintained a clean and organized work environment to ensure efficient service and compliance with health regulations.
- Developed strong rapport with regular patrons, fostering a welcoming atmosphere that encouraged repeat business.
- Collaborated with bartenders to prepare and serve high-quality cocktails and mixed drinks.
Inbound Call Center Representative
Bally Total Fitness
08.2004 - 02.2006
- Enhanced customer satisfaction by addressing inquiries and resolving issues in a timely manner.
- Streamlined call center operations by implementing efficient processes and procedures.
- Maintained high-quality service standards for all inbound calls, ensuring prompt and accurate assistance.
- Improved first-call resolution rates by effectively utilizing resources and available tools.
Culinary Hostess
Disneyland Resort
02.2004 - 08.2004
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
Education
High School Diploma - General Education
Santa Fe High School
Santa Fe Springs, CA06.2004
Skills
- Social Perceptiveness
- Team Management
- Google Drive
- Data Entry
- Complaint resolution
- Inbound phone calls
- Customer communications
- Blood Glucose Monitoring
- Personal Care Aide
- Feeding Assistance
- Patient Care
- Toileting support
Affiliations
- Mentoring Troubled Kids
- Homework Help/Outings Brother/Sister style Companionship
- Family Readiness Secretary (2012-2016)
- USO Westover AFB USO (2012-2016)
- Family Readiness Assistant (2016 in Okinawa, Japan)
- Moderator for Streamers on Twitch, You Tube, Kick
Professional Background
Responsible, Caring, and Patient. Over 2 years of at Home Caregiving experience, as well as over 10 years of working with Children. Have worked with Adults and Children of all Ages, and range of Mental/Physical Disabilities. Current on all Immunizations
Timeline
Senior Caregiver
Senior Helpers In Home Health Care Of Tucson, Az
05.2017 - 11.2017
Uber Driver
Independent
03.2017 - Current
Live-In Caregiver
Privately Employed
02.2017 - 04.2017
Live-In Caregiver
Privately Employed
11.2016 - 02.2017
Nanny
Privately Employed
05.2012 - 12.2012
Waitress
Linbrook Bowl
02.2006 - 05.2012
Inbound Call Center Representative
Bally Total Fitness
08.2004 - 02.2006
Culinary Hostess
Disneyland Resort
02.2004 - 08.2004
High School Diploma - General Education
Santa Fe High School
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