Valerie Kim Glazer
Lake Balboa,California
Summary
Dynamic and results-driven professional with experience at the City of Calabasas, excelling in program administration and customer service. Proven ability to enhance community engagement through inclusive events and streamline operations, ensuring participant satisfaction. Adept at problem-solving and fostering a safe and welcoming environment for all users.
Overview
11
11
years of professional experience
Work History
Recreation Assistant
City of Calabasas, Community Services
02.2024 - Current
- Provide effective administration of programs and services for the Senior and Community Centers.
- Utilize and interpret City guidelines for customer membership, enrollment and registration for classes.
- Facilitate diverse community events, catering to wide range of interests and promoting inclusivity.
- Streamline reservation process for recreational facilities, improving customer satisfaction and access.
- Provide exceptional customer service to patrons, addressing concerns and answering inquiries promptly.
- Collaborate with team members to manage a high volume of customer registrations for programs and classes.
- Research and prepare information on public transportation options and other community services for customers.
- Perform clerical, accounting, and bookkeeping duties to process participation fees and reconcile cash receipts daily.
- Help provide a safe and clean facility, ensuring a positive environment for all users.
- Conduct regular safety inspections of facilities and equipment, minimizing potential hazards.
- Open, close and secure facilities at prescribed times to accommodate scheduled activities.
Program Assistant
International Pre-Diabetes Center
07.2022 - 10.2023
- Assisted in the development and execution of social service, employment training, and Pre-Diabetes programs.
- Researched and prepared information for program eligibility, applications and recertification.
- Streamlined office operations; accessing files and documents for case development.
- Provided comprehensive customer support, engaging participants from start to finish.
- Provided instruction on health and wellness programs to encourage and support client growth and development.
Administrative and Personal Assistant
Brian Delaney, PhD.
01.2015 - 06.2022
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Assisted clients with access to community resources and other social services.
- Accomplished project deadlines by assisting with task completion whenever required.
- Oversaw personal and professional calendars and coordinated office appointments and special seminars.
- Displayed absolute discretion at handling confidential information.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Education
Bachelor of Arts - Communications
California State University At Northridge
Northridge, CAPre-Diabetes Certificate, Lifestyle Coach -
AADE Diabetes Prevention
Los Angeles, CASkills
- Assist with program planning
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- CPR certification
- Attention to detail
Timeline
Recreation Assistant
City of Calabasas, Community Services
02.2024 - Current
Program Assistant
International Pre-Diabetes Center
07.2022 - 10.2023
Administrative and Personal Assistant
Brian Delaney, PhD.
01.2015 - 06.2022
Bachelor of Arts - Communications
California State University At Northridge
Pre-Diabetes Certificate, Lifestyle Coach -
AADE Diabetes Prevention
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