Valerie L Stevens
Chicago
Summary
Personable, organizational problem - solver and dedicated Customer Service Professional with supervisory, team building and extensive experience in the health industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction by using training, monitoring and morale-building techniques to maximize employee engagement and performance, which will contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
29
29
years of professional experience
Work History
Voice Actor Freelance
Lily's Talent Agency
Chicago, IL
01.2025 - Current
- Studied and rehearsed roles from scripts to interpret, learn and memorize lines.
Membership & Credentialing Coordinator
National Headache Foundation
Chicago, Illinois
11.2017 - 12.2024
- Increased AQH accredited NHF membership
- AQH membership 2017 – 27 total for the year
- AQH membership 2018 – 41 total for the year
- AQH membership 2019 – 36 total for the year
- AQH membership 2020 - 40 total for the year
- AQH membership 2021 – 36 total for the year
- AQH membership 2022 – 46 total for the year
- AQH membership 2023 – 40 for March 2023
- Worked extensively with ExamBuilder and PSI testing Services
- Created and maintained the AQH recipient Excel database
- Communicated with our AQH Oversight Committee in the creation and implementation of AQH guidelines and questions
- Project manager for Primary Care Migraine CME program
- Promoted the PCM CME program with social media advertising
- Created and maintained an Excel database for PCM professionals
- Emailed PCM statements of completion, certificates and welcome letters
- Created PCM CME and NHF membership certificates
- Created Social media posts for NHF initiatives
- Generated and implemented ideas for the NHF initiatives
Wedding & Gift Registry Advisor
Macy’s North Department Store
Chicago, Illinois
11.2005 - 10.2017
- Generated sales from registry couples of over $500,000
- Responsible for creating life-long Macy’s Customers
Learning Camp Instructor
Chicago City Colleges Summer
01.1996 - 01.2004
Substitute Teacher
Chicago Board of Education
Chicago, Illinois
01.1998 - 01.2003
- Responsible for implementing teacher lesson plans
- Responsible for teaching Reading, English & History
- Responsible for maintaining classroom discipline
Teacher
St. Clotilde Catholic School
Chicago, Illinois
10.1997 - 06.1998
- For sixth, seventh and eighth grade
Membership and Credentialing Coordinator
- Responsible for maintaining the membership database, the AQH Exam data base, verifying candidates credentialing and licensure status, communicating with the exam candidates via email with exam eligibility, testing instructions and exam deadlines
- Eight years of teaching experience with the Chicago City Colleges, The Chicago Archdiocese and the Chicago Board of Education
- Responsible for implementing lesson plans and teaching Reading, English, History and Drama.
Education
Master of Science - Health Communication
Northwestern University
01.2017
The Second City Training Center
01.2007
Master of Science - Public Relations
Roosevelt University
01.2005
Master of Science - Broadcast Journalism
Florida A& M University
01.1994
Skills
- Proficient with Microsoft Office Suite - Excel, Word and Powerpoint
- Proficient with Microsoft Teams, Salesforce and public speaking
- Created and maintained the NHF's AQH Exam membership Excel database
- Verified the AQH candidates credentialing and licensure status
- Communicated with exam candidates eligibility requirements, deadlines and testing instructions
- Represented the National Headache Foundation at several professional conferences - AAPA (American Association of Physician Assistants), AANP (American Association of Nurse Practitioners) and DHC (The Diamond Headache Clinc Conference) - Update in Headache
- Created board reports, monthly initiative reports plus SWOT analysis
- Eight years of teaching experience with the Chicago City Colleges The Chicago Archdiocese and the Chicago Board of Education
- Created and implemented curriculum plans for Reading, English, History, Dance and Drama
- Created social media videos for various NHF initiatives - 7 second challenge, PCM CME and AQH
References
References available upon request
Timeline
Voice Actor Freelance
Lily's Talent Agency
01.2025 - Current
Membership & Credentialing Coordinator
National Headache Foundation
11.2017 - 12.2024
Wedding & Gift Registry Advisor
Macy’s North Department Store
11.2005 - 10.2017
Substitute Teacher
Chicago Board of Education
01.1998 - 01.2003
Teacher
St. Clotilde Catholic School
10.1997 - 06.1998
Learning Camp Instructor
Chicago City Colleges Summer
01.1996 - 01.2004
Membership and Credentialing Coordinator
Master of Science - Health Communication
Northwestern University
The Second City Training Center
Master of Science - Public Relations
Roosevelt University
Master of Science - Broadcast Journalism
Florida A& M University
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