Valerie Marcella Pyatt
Richmond,VA
Summary
Well qualified Collections/Accounts Receivable Specialist with 12 years experience of current and past-due account reconciliation. Proficient in posting, tracking payments, collections, resolving billing issues and preparing account statements.
Overview
21
21
years of professional experience
Work History
Server
Outback Steakhouse
Chesterfield, VA
10.2021 - Current
- Create orders, document special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Increase sales significantly by upselling higher-end products to customers.
- Keep updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Collaborates with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Collect credit card, cash and gift certificate payments and dispensed change for cash transactions.
Server
Red Lobster
Atlanta, GA
02.2015 - 03.2020
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Kept register accurate through correct billing, payment processing and cash management practices.
Property Manager
SmartStop Storage
Marietta, GA
08.2010 - 07.2015
- Managed storage property of 710 self storage units.
- Maintained 88% or higher occupancy level, exceeding required monthly 75% occupancy requirement.
- Responsible for properties Accounts Receivables.
- Applied payment in system for new tenant accounts, current, delinquent and auction status accounts.
- Monitored timely receipt and reconciliation of rent collection in accordance with property owner and leasing requirements.
Bank Card Collections Representative
Trauner, Cohen And Thomas
Atlanta, GA
03.2004 - 01.2009
- Monitored accounts for legal compliance with established payment plans and flagged non-compliances.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Set up ACH drafts and processed immediate payments after conducting thorough research and analysis of account.
- Processed debtor payments and updated accounts to reflect new balance.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Advised customers of alternative actions and strategies for debt repayment and attempted to avoid adversarial communications.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Credit Collections Representative
National Recovery Center
Atlanta, GA
02.2002 - 03.2004
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
- Reconciled discrepancies between accounts receivable general ledger account and accounts receivable trial balance account.
- Researched and resolved NSF, chargebacks and payable discrepancies.
- Maintained 100% accuracy in calculating account debt settlements and interest accruals.
- Set up and updated customer accounts and CRM with interactions, payments and personal information.
- Reviewed, researched and corrected discrepancies and customer concerns.
Education
Associate of Applied Science - Medical Reimbursement And Coding CCS-P
Bryant And Stratton College
Richmond, VA12.2022
Skills
- 12 years customer service, administrative and collection experience
- Accounts receivable payment posting, NSF recovery and payment account adjustments
- Professional workflow management team player that works well with others or alone
- Proficient in Microsoft and Excel Applications
- Debt Repayment Negotiation with Problem Anticipation and Resolution
- Account and Ledger Reconciliation with Batch Balances and Reports
- Fair Debt Collections Practice and Customer Retention Strategies
- Past Due Account Management
- Inbound and Outbound Calling
- KPI Monitoring
References
Please see Letter of Recommendation from my college instructor.
Timeline
Server
Outback Steakhouse
10.2021 - Current
Server
Red Lobster
02.2015 - 03.2020
Property Manager
SmartStop Storage
08.2010 - 07.2015
Bank Card Collections Representative
Trauner, Cohen And Thomas
03.2004 - 01.2009
Credit Collections Representative
National Recovery Center
02.2002 - 03.2004
Associate of Applied Science - Medical Reimbursement And Coding CCS-P
Bryant And Stratton College