Summary
Overview
Work History
Education
Skills
References
Timeline
Server

Valerie Marcella Pyatt

Richmond,VA

Summary

Well qualified Collections/Accounts Receivable Specialist with 12 years experience of current and past-due account reconciliation. Proficient in posting, tracking payments, collections, resolving billing issues and preparing account statements.

Overview

21
21
years of professional experience

Work History

Server

Outback Steakhouse
10.2021 - Current
  • Create orders, document special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Increase sales significantly by upselling higher-end products to customers.
  • Keep updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Collaborates with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Collect credit card, cash and gift certificate payments and dispensed change for cash transactions.

Server

Red Lobster
02.2015 - 03.2020
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Kept register accurate through correct billing, payment processing and cash management practices.

Property Manager

SmartStop Storage
08.2010 - 07.2015
  • Managed storage property of 710 self storage units.
  • Maintained 88% or higher occupancy level, exceeding required monthly 75% occupancy requirement.
  • Responsible for properties Accounts Receivables.
  • Applied payment in system for new tenant accounts, current, delinquent and auction status accounts.
  • Monitored timely receipt and reconciliation of rent collection in accordance with property owner and leasing requirements.

Bank Card Collections Representative

Trauner, Cohen And Thomas
03.2004 - 01.2009
  • Monitored accounts for legal compliance with established payment plans and flagged non-compliances.
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Set up ACH drafts and processed immediate payments after conducting thorough research and analysis of account.
  • Processed debtor payments and updated accounts to reflect new balance.
  • Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
  • Advised customers of alternative actions and strategies for debt repayment and attempted to avoid adversarial communications.
  • Worked in call center environment handling manual and automatically dialed outbound calls.

Credit Collections Representative

National Recovery Center
02.2002 - 03.2004
  • Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
  • Reconciled discrepancies between accounts receivable general ledger account and accounts receivable trial balance account.
  • Researched and resolved NSF, chargebacks and payable discrepancies.
  • Maintained 100% accuracy in calculating account debt settlements and interest accruals.
  • Set up and updated customer accounts and CRM with interactions, payments and personal information.
  • Reviewed, researched and corrected discrepancies and customer concerns.

Education

Associate of Applied Science - Medical Reimbursement And Coding CCS-P

Bryant And Stratton College
Richmond, VA
12.2022

Skills

  • 12 years customer service, administrative and collection experience
  • Accounts receivable payment posting, NSF recovery and payment account adjustments
  • Professional workflow management team player that works well with others or alone
  • Proficient in Microsoft and Excel Applications
  • Debt Repayment Negotiation with Problem Anticipation and Resolution
  • Account and Ledger Reconciliation with Batch Balances and Reports
  • Fair Debt Collections Practice and Customer Retention Strategies
  • Past Due Account Management
  • Inbound and Outbound Calling
  • KPI Monitoring

References

Please see Letter of Recommendation from my college instructor.

Timeline

Server

Outback Steakhouse
10.2021 - Current

Server

Red Lobster
02.2015 - 03.2020

Property Manager

SmartStop Storage
08.2010 - 07.2015

Bank Card Collections Representative

Trauner, Cohen And Thomas
03.2004 - 01.2009

Credit Collections Representative

National Recovery Center
02.2002 - 03.2004

Associate of Applied Science - Medical Reimbursement And Coding CCS-P

Bryant And Stratton College

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Valerie Marcella Pyatt