VALERIE POWELL
Oklahoma City,OK
Summary
Results-oriented Customer Care Representative with over 20 years of experience in delivering exceptional service, and cultivating strong client relationships. Proven expertise in operational efficiency, process optimization, and team leadership has consistently driven performance improvements. Recognized for enhancing customer satisfaction through streamlined operations, and proactive problem-solving. Seeking to leverage an extensive background to further elevate customer service excellence.
Overview
13
13
years of professional experience
1
1
Certificate
Work History
Commercial Electrician Apprentice
Ross Electric
Oklahoma City, OK
04.2024 - Current
- Maintained functionality of wiring networks, circuit breakers, and lighting in business facilities.
- Diagnosed complex issues in electrical systems utilizing diagnostic instruments like voltmeters and ammeters.
- Repaired faulty connections between service lines and meters by splicing cables, or replacing broken connectors, or fuses.
- Worked collaboratively with electricians to ensure the timely completion of projects while adhering to safety protocols.
- Utilized hand tools such as drills, wire strippers, crimpers, screwdrivers, wrenches, and saws for installation purposes.
Store Clerk
7Eleven
Oklahoma City, Oklahoma
08.2023 - 10.2024
- Assisted in maintaining store shelves, inventory, and displays
- Received and processed shipments of merchandise
- Assisted in the training of new store clerks
- Created displays to promote new products
- Followed all safety and security procedures
- Provided friendly customer service to all customers
- Maintained cleanliness and organization of the store
- Low-voltage systems
- Cable management
Dental Insurance Agent
MCNA
San Antonio, TX
10.2022 - 09.2023
- Facilitated member support for pre-authorization, claims, complaints, and referrals.
- Communicated with customers to provide plan coverage, mail ID cards, find dentists, appointment assistance, and dentist provider facility assignment changes.
- Handled a high call volume to answer inquiries, update accounts, and resolve concerns quickly.
- Attended regularly scheduled video conferences for team meetings and one-on-one coaching.
- Used scanner, printer, and common office IT equipment.
Project Manager
Pinky's Tattooz
Oklahoma City, Oklahoma
11.2011 - 05.2022
- Created team objectives and roles with specific goals outlined for each individual.
- Negotiated contracts with vendors and suppliers based on company objectives and budget constraints.
- Produced thorough, accurate, and timely reports of project activities.
- Built and established strong partnerships with teams, vendors, and contractors.
- Analyzed data from various sources, such as surveys, interviews, and focus groups. to inform decision-making related to projects.
- Submitted budget estimates, progress reports, and cost-tracking reports.
Student Life
Oklahoma City Community College
Oklahoma City, Oklahoma
01.2013 - 08.2014
- Maintained a positive, customer-focused attitude throughout all tours for new students and parents.
- Tracked, monitored, and reported on data entry progress.
- Scheduled appointments.
- Used scanners, printers, and standard office equipment.
- Answered a multi-line phone system, determining the next steps to assist staff and students.
- Educated students about available campus resources, such as tutoring centers and career placement offices.
Education
Associate in Business -
Oklahoma City Community College
Oklahoma City, OK01.2013
Skills
- Electrical installations
- Complaint resolution
- Computer proficiency
- Appointment scheduling
- Customer service
- Inbound call management
- Cold calling
- Email and telephone etiquette
- Goal oriented
- Relationship building
- Excellent communication skills
- Excellent people skills
Timeline
Commercial Electrician Apprentice
Ross Electric
04.2024 - Current
Store Clerk
7Eleven
08.2023 - 10.2024
Dental Insurance Agent
MCNA
10.2022 - 09.2023
Student Life
Oklahoma City Community College
01.2013 - 08.2014
Project Manager
Pinky's Tattooz
11.2011 - 05.2022
Associate in Business -
Oklahoma City Community College
Certification
Electrician Apprentice License
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