VALERIIA NIKOLKINA
Staten Island
Summary
Detail-oriented Administrative and Operations Professional with experience in dental insurance billing, customer support, office administration, banking, hospitality, and sales. Skilled in insurance verification, claims management, problem resolution, and coordinating with clients, providers, and insurance companies. Highly organized, dependable, and committed to delivering exceptional customer service while managing multiple priorities in fast-paced environments. Bilingual in English and Russian.
Overview
24
24
years of professional experience
Work History
Dental Billing Specialist
Dental Billing Solutions
New York
02.2026 - Current
- Verify patients’ dental insurance eligibility, benefits, and coverage.
- Submit, monitor, and follow up on insurance claims and pre-authorizations.
- Resolve denied and delayed claims through communication with insurance carriers.
- Coordinate with dental offices regarding treatment plans, billing, and patient accounts.
- Maintain accurate billing records and ensure timely reimbursement.
- Communicate professionally with providers, office staff, and insurance representatives to resolve complex billing issues.
Customer Service Associate
Paris Baguette
New York
08.2024 - 02.2026
- Delivered exceptional customer service in a fast-paced retail environment.
- Processed cash and credit card transactions accurately using POS systems.
- Prepared beverages and maintained product quality standards.
- Resolved customer concerns professionally and efficiently.
- Assisted with opening and closing procedures while maintaining a clean and organized workspace.
- Supported daily store operations and collaborated with team members to achieve excellent customer satisfaction.
Sales Manager
Hotel Design & Textile Supplier Company
Moscow
02.2016 - 11.2022
- Managed relationships with commercial clients throughout the sales cycle.
- Prepared proposals, negotiated contracts, and coordinated project implementation.
- Built and maintained long-term client relationships.
- Achieved and exceeded sales goals while ensuring exceptional customer satisfaction.
- Collaborated with internal departments to ensure successful project delivery.
Customer Service Representative
HSBC Bank
Moscow
10.2008 - 04.2011
- Assisted customers with banking products and account services.
- Processed account requests and resolved customer inquiries.
- Maintained compliance with banking policies and internal procedures.
- Collaborated with internal departments to resolve complex customer issues.
- Delivered high-quality customer service in a fast-paced environment.
Room Service Manager
Hyatt International
Moscow
12.2002 - 09.2008
- Supervised daily room service operations and staff.
- Ensured exceptional guest service and compliance with hospitality standards.
- Trained new employees and monitored service quality.
- Managed scheduling and coordinated daily operations.
- Resolved guest concerns promptly and professionally.
Education
Bachelor’s Degree - Tourism and Market Development
State University of Management
Moscow, RussiaSkills
- Dental Billing
- Insurance Verification
- Claims Management
- Accounts Receivable
- CRM & Practice Management Software
- Data Entry
- Microsoft Office (Word, Excel, Outlook)
- Customer Service
- Administrative Support
- Problem Solving
- Attention to Detail
- Time Management
- Team Collaboration
- Written and Verbal Communication
Timeline
Dental Billing Specialist
Dental Billing Solutions
02.2026 - Current
Customer Service Associate
Paris Baguette
08.2024 - 02.2026
Sales Manager
Hotel Design & Textile Supplier Company
02.2016 - 11.2022
Customer Service Representative
HSBC Bank
10.2008 - 04.2011
Room Service Manager
Hyatt International
12.2002 - 09.2008
Bachelor’s Degree - Tourism and Market Development
State University of Management