Alexa Rosalyn Lopez
Miami
Summary
Enthusiastic office professional with great communication, problem-solving and interpersonal skills. Interested in obtaining a position that provides the opportunity to make an immediate contribution to the team.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Dental Billing Specialist
Merrick Dental
Miami
01.2026 - Current
- Verified insurance coverage and benefits for each patient prior to treatment.
- Processed insurance claims and submitted them electronically to the appropriate payer.
- Generated reports related to Accounts Receivable, Insurance Claims, Denials.
- Provided monthly analysis of accounts receivable aging report to management team.
- Assisted patients with their financial responsibility for dental treatments and procedures.
- Provided customer service support to assist patients with any inquiries they may have.
- Reviewed patient accounts to ensure accuracy of charges, payments, credits and adjustments.
- Followed up on unpaid invoices and denied claims to maintain accounts receivable.
- Participated in training programs related to coding updates, new software systems.
Patient Access Associate Ⅱ
Baptist Health South Florida
Miami
08.2024 - 12.2025
- Ensuring appointment books are confirmed and coordinated properly for patients and drug representatives.
- Answered incoming calls in a professional and polite manner, responding to patient inquiries or directing them to the relevant department.
- Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
- Managed the distribution of incoming mail, faxes, and packages.
- Charting patient demographics such as contact details and preferences.
- Obtained and processed payments from patients for products and services.
- Medical record requests handled in a timely manner.
Receptionist Administrator
Lievano & Perez OBGYN
Miami
09.2023 - 09.2024
- Answered incoming calls in a professional and polite manner, responding to patient inquiries or directing them to the relevant department.
- Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
- Managed the distribution of incoming mail, faxes, and packages.
- Created spreadsheets to track customer information such as contact details and preferences.
- Maintained accurate financial records and prepared daily/monthly statements.
Receptionist/Insurance Coordinator
Dental Associates of Kendall
Kendall
10.2019 - 08.2023
- Insurance coordination and verification, including billing and coding.
- Managed high volume of inbound phone calls.
- Open and closing the practice daily.
- Daily charting, appointment scheduling, referral coordinating, provider assignment.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Processed customer payments using point-of-sale terminals according to company policies and procedures.
- Updated daily log book with information about visitors entering the facility.
Education
High School Diploma -
Coral Gables Senior High School
Coral Gables, FL05-2020
Skills
- Clinical case management
- Medical intake-discharge
- Interpersonal skills
- Medical terminology
- HIPAA
- Technical Proficiency
- Medicare
- Phone etiquette
- EClinicalWorks
- Accounting and finance
- Accounts payable
- Triage
- Dental billing
- Medical billing
- Medical records
- Health information management
- Medical scheduling
- Patient services
- Dental terminology
- Phone inquiries
- Insurance verification
- Medical administrative support
- Guest relations
- Health insurance authorizations
- CPT coding
- EHR systems
- ICD-10
Certification
- CPR Certification
- BLS Certification
Additional Information
Authorized to work in the US for any employer
Languages
- Spanish
- English
Timeline
Dental Billing Specialist
Merrick Dental
01.2026 - Current
Patient Access Associate Ⅱ
Baptist Health South Florida
08.2024 - 12.2025
Receptionist Administrator
Lievano & Perez OBGYN
09.2023 - 09.2024
Receptionist/Insurance Coordinator
Dental Associates of Kendall
10.2019 - 08.2023
High School Diploma -
Coral Gables Senior High School