Brittany Johnson
Elgin,SC
Summary
Experienced healthcare IT specialist skilled in optimizing Epic software for improved clinical workflows and patient care. Possesses strong analytical and troubleshooting capabilities, contributing to successful system configurations. Known for a collaborative mindset and adaptability to changing requirements, consistently achieving significant outcomes. Focused on supporting organizational goals and facilitating seamless application integration across healthcare environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Dental Billing Specialist
Insight Global
08.2023 - 10.2024
- Facilitated EHR system validation for Medicaid and commercial claims encompassing documentation corrections and backend troubleshooting.
- Partnered with providers and IT support to pinpoint claim issues and guarantee Epic documentation aligns with payer requirements.
- Leveraged Salesforce to monitor billing issues, escalate errors, and guarantee timely resolution and compliance.
- Enhanced patient billing accuracy by optimizing dental coding procedures and ensuring current knowledge of industry standards.
Enrollment Specialist
Change Healthcare
06.2022 - 08.2023
- Oversaw provider enrollments in Medicaid and Medicare systems, guaranteeing data accuracy and workflow compliance.
- Employed internal systems for verification of NPI, taxonomy, and credentialing documentation in accordance with federal guidelines.
- Collaborated with technical teams to facilitate EHR setup and onboarding for newly credentialed providers.
- Orchestrated smooth transitions throughout enrollment process by fostering open communication among departments involved in provider services operations.
Billing Administrator – Mobile Dental Unit
CareSouth Carolina
09.2017 - 07.2020
- Directed billing operations for mobile clinics throughout rural SC, reconciling Epic and Centricity data with state Medicaid claims.
- Established documentation procedures enhancing claim acceptance rate and minimizing errors associated with patient coverage.
- Collaborated with remote support and field dental teams to enhance workflows and ensure compliance with audit standards.
- Upheld precise records of clients' financial transactions, guaranteeing data integrity within company's database.
Patient Care Coordinator
Novant Health
12.2015 - 08.2017
- Leveraged Epic on a daily basis to coordinate appointment scheduling, manage payer authorizations, and conduct benefit verification.
- Functioned as intermediary between clinical teams and billing for resolution of service documentation issues.
- Facilitated exceptional customer service through addressing concerns, answering questions, and guaranteeing patient satisfaction with care experience at clinic.
- Assisted clinical staff in ensuring outstanding patient care via streamlined management of appointments, referrals, tests, and follow-up visits.
Medical Billing Specialist
Key Benefit Administrators
07.2014 - 08.2015
- Processed and modified payments from insurance companies.
- Audited patient files, researched procedures, and analyzed diagnostic codes to resolve insurance company denials for accurate reimbursement.
- Negotiated with insurance providers to address denied claims and resubmitted documentation.
- Cultivated extensive knowledge of ICD-10-CM, CPT, and HCPCS codes to guarantee accurate application in medical coding assignments.
Education
Bachelor of Science - Computer Science
Fayetteville State University
Fayetteville, NCBachelor of Science - Healthcare Administration
Charleston Southern University
1 2022
Skills
- Epic systems proficiency
- Dental software skills
- HIPAA regulations
- Clinical process evaluation
- Application deployment
- Data quality assurance
- Documentation practices
- Agile collaboration
- Enrollment management
- Revenue cycle optimization
- Application support skills
- Epic systems proficiency
- Epic clinical systems expertise
Certification
- CompTIA A+, Trident Technical College - July 2024
- Network+, Trident Technical College- July 2024
Affiliations
U.S. Army Veteran
Timeline
Dental Billing Specialist
Insight Global
08.2023 - 10.2024
Enrollment Specialist
Change Healthcare
06.2022 - 08.2023
Billing Administrator – Mobile Dental Unit
CareSouth Carolina
09.2017 - 07.2020
Patient Care Coordinator
Novant Health
12.2015 - 08.2017
Medical Billing Specialist
Key Benefit Administrators
07.2014 - 08.2015
Bachelor of Science - Computer Science
Fayetteville State University
Bachelor of Science - Healthcare Administration
Charleston Southern University