Valeriia Serdiukova
Roseville,CA
Summary
Skilled in building strong relationships and effectively communicating with diverse clientele. Known for strong organizational skills, punctuality, and resilience under pressure. Seeking to leverage my expertise in a dynamic role that contributes to team success and business growth.
Overview
3
3
years of professional experience
Work History
Clinic Administrator
Sa-Nata Dental Clinic
04.2023 - 05.2024
- Provided administrative support by maintaining complete patient documents.
- Reduced patient wait times by optimizing appointment scheduling and effectively managing staff workload.
- Managed clinic budget, ensuring optimal allocation of resources for maximum operational success.
- Managed daily operations efficiently while maintaining strict adherence to quality control measures for exceptional patient care delivery.
Sales Representative
Sport Life, Network Sport Club
06.2021 - 03.2023
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
Barista
Coffee Shop
02.2021 - 05.2021
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Education
Bachelor's Degree in Marketing - Management And Administration
National University of Trade And Economics
Kiev, Ukraine02-2024
Skills
- Appointment Scheduling
- Patient Relations
- Healthcare management
- Costumer service
- Excellent communication and interpersonal skills
- Punctual and detail-oriented
- Resilient under stress and proactive
- No bad habits
Languages
Russian
Native or Bilingual
Ukrainian
Native or Bilingual
English
Elementary
Timeline
Clinic Administrator
Sa-Nata Dental Clinic
04.2023 - 05.2024
Sales Representative
Sport Life, Network Sport Club
06.2021 - 03.2023
Barista
Coffee Shop
02.2021 - 05.2021
Bachelor's Degree in Marketing - Management And Administration
National University of Trade And Economics
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