VALERY BOTERO
Jacksonville,FL
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
8
8
years of professional experience
Work History
Full Service Server
Nordstrom
05.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Digital Marketing Manager
MYOMASS STRENGTH TRAINING
01.2023 - 07.2023
- Increase brand awareness within the local community - build brand loyalty, and local excitement, while delivering on ROI
- Managed social media accounts for clients, generating interest for existing and upcoming product or service releases.
- Consistently generated followers with social media marketing tools to create and maintain the company’s brand
- Supported the sales team with marketing materials, increasing brand awareness by 70%
- Interacting with customers and other stakeholders via the company’s social media accounts
Co-Lead/ Field Engagement Officer
PELOTON INTERACTIVE INC
09.2022 - 03.2023
- Liaised with internal communications team to develop engaging and inspiring inclusion and diversity communication strategy.
- Provided perspective, insights and knowledge to stakeholders across organization as inclusion and diversity subject matter expert.
- Developed and implemented new programs based on leading inclusion and diversity practices using project management principles.
- Held member meetings monthly to engage with employees through workgroups to develop, communicate, coordinate, and implement workgroup initiatives
- Coordinate annual participation in relevant conferences and workshops for students, faculty, and staff
- Fostered a positive work environment through a comprehensive employee relations program.
Direct Sales Leader
Peloton
08.2021 - 03.2023
- Directed day-to-day operations by spearheading the implementation of short-term and long-term strategies to achieve business plan and profitability goals
- Analyzed business and sales targets using critical problem-solving skills.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Resolved 95% of customer issues within the first two hours of receiving them
- Demonstrated excellent interpersonal, customer service, and communication skills by supporting staff and mentoring in selling techniques and methods, helping the team exceed sales goals
- Tracked and submitted employee timesheets to prepare for payroll processing
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends
Sales Specialist
Peloton
07.2019 - 07.2021
- Fostered relationships with customers to expand customer base and enhance loyalty and retention
- Exceeded monthly sales goals by 90% through successful follow-up.
- Educated customers on product features and technical details to highlight benefits
- Followed up with the customer after the sale to identify and resolve service, account, or technical issues to maintain customer satisfaction
- Generated more than 10 leads per week and pursued appointment opportunities to convert prospects into new customers
Customer Service Representative
DIRECT FRAGRANCES
02.2018 - 06.2019
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Trained 3-4 new employees every six months in procedures and policies in order to maximize team performance
- Created and implemented process improvements to reduce workloads and bolster callback efficiency
- De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.
Sales Associate
ORANGETHEORY FITNESS
10.2015 - 06.2017
- Educated and encouraged members and guests about available fitness programs and classes and guided fitness equipment users in proper, safe, and beneficial operation
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Trained all new sales employees on effective sales, service, and operational strategies to maximize team performance
- Responded immediately and expertly to emergencies inside the facility and in surrounding area, kept the facility free from unauthorized entry, enforced gym guidelines and documented accidents.
Education
MBA - BUSINESS ADMINISTRATION
Saint Thomas University
Miami, FL05.2023
BACHELOR OF SCIENCE - BUSINESS ADMINISTRATION AND MANAGEMENT, Human Resources
Miami Dade College
Miami, FL12.2018
Skills
- Social content publishing
- Brand development and awareness
- Audience Outreach
- Coaching and Mentoring
- High-Volume Environments
- Sales and Marketing
- Strategic Planning
- Customer Service
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Full Service Server
Nordstrom
05.2023 - Current
Digital Marketing Manager
MYOMASS STRENGTH TRAINING
01.2023 - 07.2023
Co-Lead/ Field Engagement Officer
PELOTON INTERACTIVE INC
09.2022 - 03.2023
Direct Sales Leader
Peloton
08.2021 - 03.2023
Sales Specialist
Peloton
07.2019 - 07.2021
Customer Service Representative
DIRECT FRAGRANCES
02.2018 - 06.2019
Sales Associate
ORANGETHEORY FITNESS
10.2015 - 06.2017
MBA - BUSINESS ADMINISTRATION
Saint Thomas University
BACHELOR OF SCIENCE - BUSINESS ADMINISTRATION AND MANAGEMENT, Human Resources
Miami Dade College
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