Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Valery Day

Mobile,AL

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Dialysis Technician

Stability Healthcare
Maitland, FL
08.2023 - 02.2024
  • Performed patient assessments prior to dialysis treatments, including vital signs and weight checks.
  • Maintained accurate records of patients' medical history and treatment plans in accordance with HIPAA regulations.
  • Monitored patient's vital signs during dialysis treatments, adjusting the rate of fluid removal as necessary.
  • Identified and reported any adverse reactions or changes in patient condition to the supervising nurse.
  • Provided emotional support for patients dealing with chronic illness or end-stage renal disease.
  • Calibrated dialysate solution according to prescribed formula for each individual patient's needs.
  • Administered medications as ordered by a physician before and and or after dialysis treatments.
  • Evaluated access sites for infection or other complications prior to initiating treatment.

Dialysis Patient Care Technician

Fresenius Kidney Care Dialysis
Mobile, Alabama
07.2022 - 07.2023
  • Monitored dialysis machine operation and patient vital signs during treatment.
  • Provided emotional support to patients undergoing dialysis treatments.
  • Collected blood samples from patients for laboratory analysis.
  • Maintained accurate records of patient treatments, fluid intake and output, and other pertinent data.
  • Assisted in the preparation of dialysis equipment and supplies for treatments.
  • Performed routine maintenance on dialysis machines and related equipment.
  • Educated patients on home care instructions post-treatment, including diet restrictions, medication schedules.

Server

Bonefish Grill
Mobile, Alabama
11.2021 - 06.2022
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.

Customer Service Representative

Alorica
Mobile, Alabama
02.2020 - 10.2020
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Education

High School Diploma -

Baker High School
Mobile, AL
05-2016

Some College (No Degree) -

Bishop State Community College
Mobile, AL

Skills

  • HIPAA
  • Patient records administration
  • Safety Monitoring
  • Records Management
  • Patient Relations
  • Patient Health Education
  • Data Entry
  • Complaint resolution
  • Paperwork Processing
  • Inbound and Outbound Calling
  • Appointment Scheduling
  • Information Security
  • Account updating
  • Report Preparation
  • Critical Thinking
  • Credit card payment processing
  • Microsoft Office Suite
  • Sales expertise

Certification

  • Cpr Certificate
  • Phlebotomy Certificate
  • CCHT certificate

References

References available upon request.

Timeline

Dialysis Technician

Stability Healthcare
08.2023 - 02.2024

Dialysis Patient Care Technician

Fresenius Kidney Care Dialysis
07.2022 - 07.2023

Server

Bonefish Grill
11.2021 - 06.2022

Customer Service Representative

Alorica
02.2020 - 10.2020

High School Diploma -

Baker High School

Some College (No Degree) -

Bishop State Community College

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Valery Day