Valery Garcia
300 S Waxahachie St ,Mansfield,TX
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Knowledgeable and dedicated customer service professional with extensive experience in Front Desk/ Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
Front Desk Specialist
Essential Endodontics
01.2023 - Current
- Managed reservation cancellations or modifications with minimal disruption to other bookings, ensuring optimal revenue generation opportunities were preserved.
- Handled high call volumes, directing inquiries to appropriate departments while ensuring timely resolution of issues.
- Improved customer satisfaction by efficiently handling front desk operations and addressing guest concerns promptly.
- Scheduled patients , In person and through calls
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Tracked patient progress over time, ensuring appropriate follow-up appointments were scheduled as needed.
- PBS and Wave ( Software's we would Use)
- Dental Claims
- Verified All types of Insurance
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Server
Los Molcajetes Restaurant
12.2022 - 04.2023
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Stayed up-to-date on menu changes to help customers make food choices.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Education
High School Diploma -
Mansfield High School
Mansfield, TX05-2022
Skills
- Scheduling appointments
- Customer service
- Problem-solving skills
- Time management
- Credit and cash payments
- Microsoft office
- Front desk management
- Office management
- File management
- Marketing
- Fluent in Spanish and English
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Specialist
Essential Endodontics
01.2023 - Current
Server
Los Molcajetes Restaurant
12.2022 - 04.2023
High School Diploma -
Mansfield High School
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