Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst
TIFFANY Hammond

TIFFANY Hammond

Denton,TX

Summary

Friendly, detail-oriented professional, knowledgeable of office functions, with a solid background in the healthcare field, excited to begin a new challenge with a successful team. Experience working with the general public at all levels including patrons, patients, professionals and children. Goal-oriented, Customer Service Specialist effective at dealing with individuals during stressful and confusing situations.

Overview

19
19
years of professional experience

Work History

Office Manager

Essential Endodontics
10.2023 - Current

• Answer multiple phone lines, schedule appointments, input insurance information, verify/file all insurance claims.

• Training & supervision of all staff.

• Facilitate all patient management for office.

• Create & present treatment plans, help patients with financial arrangements, take payments.

• Accounts Receivable & Collections.

• Marketing to all referring and target offices.

Licensed Life Insurance Agent

Family First Life
12.2017 - 09.2023
  • Licensed Field Underwriter for Life Insurance and Mortgage Protection Plans.
  • Develop clientele by networking to find new customers and prospective clients.

Concierge Specialist

Smile Doctors Orthodontics
11.2013 - 12.2017
  • Improve patient satisfaction by providing a loving and fun experience.
  • First smiling face to greet new patients, assist doctors and treatment coordinators in the establishment of new patient records for the sale of orthodontic treatment plans.
  • Additionally, coordinate marketing strategies to participate in promotional activities or events, working with local businesses to increase orthodontic sales.

Registered Dental Assistant

Russell R. Boone DDS
07.2006 - 12.2013
  • Assist dentist in four handed dentistry during all dental procedures.
  • Additionally when time allowed, schedule appointments, receive payment for dental services, complete insurance forms, and maintain professional relationships with referring offices.

Education

Diploma - Dental Assisting

High Tech Institute
Irving, Tx
11.2005

High School Diploma -

Open Doors Christian Academy
Kemp, Tx
05.2001

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Data entry
  • Customer relations
  • Billing
  • Scheduling and calendar management
  • Administrative support
  • Document management
  • Credit and collections
  • Staff management
  • Conflict management
  • Training and coaching

Timeline

Office Manager

Essential Endodontics
10.2023 - Current

Licensed Life Insurance Agent

Family First Life
12.2017 - 09.2023

Concierge Specialist

Smile Doctors Orthodontics
11.2013 - 12.2017

Registered Dental Assistant

Russell R. Boone DDS
07.2006 - 12.2013

Diploma - Dental Assisting

High Tech Institute

High School Diploma -

Open Doors Christian Academy
TIFFANY Hammond