Valery Herrera
Riverside,CA
Summary
Motivated service worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues Communication within the team to support each member. Dedicated candidate with experience providing support within the veterinary field. Sympathetic of animals well being within the hospital care and understating of owners concerns.
Overview
8
8
years of professional experience
Work History
Barista
Starbucks
08.2020 - Current
- created wide variety of beverages in average shifts within excepted time frames, such as crafting within 30-60 seconds for fast cliental experience
- maintained and operated espresso machine, blenders, sanitation equipment, Commercial ovens, and pos systems
- pleasantly interacted with customers during hectic periods to promote fun, positive environment
- controlled line and crowds with quick efficient service
- listened carefully to customer requests and created personalized, delicious beverages which improved sales
- Trained new Partners, sharing knowledge and expertise of coffee, teas and equipment use
Veterinary Assistant
Pet Plaza Hospital
05.2021 - 07.2023
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Triaged incoming patients to determine treatment needs and urgency of care
- fielded phone calls from pet owners, answered questions and tools messages for the doctor on site
- supported office staff and operational requirements with administrative tasks
- adhered to strict HIPAA guideline to protect patient-client confidentiality
- Expedited laboratory processing times by collecting samples efficiently for blood work or other testing purposes.
- processed new patients and updated client records with key information using standardized registration system and encrypted databases
Sales Floor Associate/Assistant Head Cashier
Ross Dress for Less
03.2017 - 02.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Demonstrated excellent communication skills when interacting with both customers and colleagues, fostering a positive work environment.
- Collaborated with team members to achieve monthly sales targets and maintain high levels of customer satisfaction.
- volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortage
- Fostered positive shopping environment, quickly addressing and resolving customer issues.
Education
Associate of Science - Registered Technician in Veterinary Medicine
Mt San Antonio
Walnut, CA02-2025
High School Diploma -
Kaiser High School
Fontana, CA05-2016
Skills
- Punctual
- enthusiastic
- speedy and efficient
- Team player
- open minded and zealous
- fluent in English and Spanish
- conformist
- humble
- active listener
Timeline
Veterinary Assistant
Pet Plaza Hospital
05.2021 - 07.2023
Barista
Starbucks
08.2020 - Current
Sales Floor Associate/Assistant Head Cashier
Ross Dress for Less
03.2017 - 02.2021
Associate of Science - Registered Technician in Veterinary Medicine
Mt San Antonio
High School Diploma -
Kaiser High School
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