Valery Munoz
Brentwood,NY
Summary
Dynamic Retail Worker with a proven track record at It Makes Scents (Sheralven Enterprise), excelling in customer service and inventory control. Demonstrated ability to enhance shopping experiences, leading to increased customer loyalty. Skilled in register operation and known for maintaining professional appearance, I significantly contribute to workplace efficiency and customer satisfaction.
Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
2
2
years of professional experience
Work History
Retail Worker
It Makes Scents (Sheralven Enterprise )
10.2022 - Current
- Answered questions about store policies and addressed customer concerns.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assisted customers with prompt and polite support in-person and via telephone.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Answered incoming calls and emails to provide product information, features and benefits.
- Managed efficient cash register operations.
- Prioritized helping customers over completing other routine tasks in store.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Developed strong rapport with customers and created positive impression of business.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Recommended complementary purchases to customers, increasing revenue.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Volunteer
Brentwood Library
09.2023 - 12.2023
- Assisted with special events and programs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Completed daily domestic tasks in shelters and group homes to assist people in need.
- Communicated with staff members to stay informed about volunteer opportunities and events.
Education
High School Diploma -
Brentwood High School
Brentwood, NY06-2024
Skills
- Register operation
- Display maintenance
- Stock replenishment
- Professional appearance
- Customer service
- Inventory control
- Workplace safety compliance
- Store cleaning
- Customer assistance
Accomplishments
- Achieved my certificate of completion for phlebotomy at Ideal School of Allied Healthcare .
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
Spanish
Native or Bilingual
Timeline
Volunteer
Brentwood Library
09.2023 - 12.2023
Retail Worker
It Makes Scents (Sheralven Enterprise )
10.2022 - Current
High School Diploma -
Brentwood High School
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