Valery Pitman
Fairfield,CA
Summary
Dynamic security professional with a proven track record excelling in conflict resolution and leadership. Recognized for enhancing team efficiency and customer satisfaction through effective training and mentoring. Adept in cash handling and maintaining a secure environment, consistently contributing to a positive workplace culture.
Professional team-oriented worker with consistent record of supporting operational goals and achieving results. Adept at fostering strong team collaboration and adapting to changing needs efficiently. Known for reliability and proactive approach, leveraging effective communication and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Team Member
Scandia Fun Center
Fairfield, CA
05.2024 - 04.2025
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to team success by completing jobs quickly and accurately.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Developed strong cooperative relationships with coworkers and managers.
- Assisted with inventory counts and stocking of merchandise.
- Maintained productive, efficient approach to all tasks.
- Enhanced store security measures, reducing incidents of theft and loss.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
Surveillance Operator
ECAM Secure
Dallas, TX
11.2023 - 04.2024
- Increased efficiency by effectively multitasking between multiple screens, camera angles, and areas under observation.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Streamlined incident reporting procedures, resulting in faster response times from relevant parties involved.
- Documented suspicious activity and events through detailed reports, submitting timely updates to supervisor.
- Operated surveillance equipment, video recorders and computers to monitor activities.
- Contributed to successful missions with expert knowledge of alarm monitoring systems, enabling timely response to potential threats or issues.
- Maintained proficiency in various alarm monitoring software, ensuring efficient and effective response to emergencies.
Security Supervisor
GardaWorld Security/ Amazon FTW5
Forney, TX
05.2022 - 11.2023
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Developed and implemented strategies to prevent and respond to security incidents.
- Assisted with investigations into reported incidents, gathering evidence and providing detailed reports for review by management or law enforcement officials when required.
- Improved security team's situational awareness by integrating real-time incident reporting tools.
Security Officer
Rolling Hills Casino
Corning, CA
07.2020 - 04.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Conducted regular audits of security equipment, ensuring proper functionality and prompt repairs when necessary.
- Reduced incidents of theft and fraud by conducting routine patrols and identifying potential risks within the casino premises.
- Cooperated with local law enforcement during investigations involving the casino, providing necessary information and support to facilitate swift resolutions.
- Ensured compliance with gaming regulations, conducting thorough investigations of suspected violations and submitting detailed reports to management.
- Watched for irregular or unusual conditions to prevent safety hazards.
- Served as a visible deterrent to criminal activity by maintaining a constant presence on the casino floor and surrounding areas.
- Operated radio, telephone equipment and console monitors to watch for and report on suspicious person.
- Performed security patrols of designated areas on foot or in vehicle.
- Provided security for patrons with large payouts to hotel rooms, vehicles or off casino property.
- Oversaw floor agents during interactions with customers.
Retail Keyholder
Dollar General
Orland, CA
01.2018 - 07.2021
- Stored security alarm codes and keys and made routine code changes.
- Performed category maintenance by rotating products according to company product rotation policy.
- Handled cash transactions accurately, contributing to efficient store operations and minimizing discrepancies.
- Oversaw regular store cleaning of shelves, backrooms and racks.
- Managed the store during the absence of higher-level supervisors, maintaining smooth daily operations and meeting sales goals.
- Balanced cash registers at end of shift and filled out necessary reports.
- Assisted store cashiers during peak sales times.
- Resolved customer complaints professionally, ensuring their concerns were addressed promptly and effectively.
- Collaborated with team members to create visually appealing displays that attracted customers and boosted sales.
- Opened and closed store at proper times for reliable services.
- Rearranged racks and shelving based on seasonal planograms.
- Maintained a clean and organized work environment for both staff members and customers by performing daily upkeep tasks.
- Increased customer satisfaction by providing exceptional product knowledge and personalized service.
- Processed returns and exchanges swiftly, ensuring a positive customer experience while adhering to company policies.
- Ensured timely inventory replenishment, maintaining optimal stock levels for high-demand products.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
Education
High School Diploma -
Corning Union High School
Corning Ca07-1999
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Cash handling
- Leadership qualities
- Money handling
- Computer skills
- Training and mentoring
- Conflict resolution
- Reliability
Timeline
Team Member
Scandia Fun Center
05.2024 - 04.2025
Surveillance Operator
ECAM Secure
11.2023 - 04.2024
Security Supervisor
GardaWorld Security/ Amazon FTW5
05.2022 - 11.2023
Security Officer
Rolling Hills Casino
07.2020 - 04.2022
Retail Keyholder
Dollar General
01.2018 - 07.2021
High School Diploma -
Corning Union High School