Valery Rivera
Houston,TX
Summary
Dynamic individual with a commitment to overcoming challenges and delivering results. Strong interpersonal skills and ability to work independently. Recent graduate equipped with research and technical expertise, thriving in high-pressure situations. Adaptable to changing circumstances and consistently achieves high performance standards.
Overview
2
2
Languages
1
1
Certification
1
1
year of professional experience
Work History
Customer Service Representative
Sarahy Mendez
Houston, TX
02.2025 - 03.2026
- Resolved customer issues quickly, promoting satisfaction through dedicated service.
- Cultivated customer relationships to enhance satisfaction and foster loyalty.
- Ensured accurate record-keeping for all customer transactions and interactions.
- Processed orders while effectively managing returns within system parameters.
- Managed billing adjustments and issued refunds to resolve disputes efficiently.
- Set service quality standards and assessed team progress toward objectives.
- Partnered with colleagues to enhance service delivery and address customer needs.
- Conducted comprehensive training for new staff on service protocols and systems.
Education
High School Diploma -
Davis High School
12525 Ella Blvd, Houston, TX 7706705-2026
Skills
- Customer service engagement
- Customer complaint resolution
- Development of client relationships
- Documentation and records management skills
- Efficient processing of deliveries
- Microsoft Word documentation
- Customer engagement strategies
- Problem-solving skill set
- Expertise in teamwork and collaboration
- Team collaboration
- Communication proficiency and effectiveness
- Verbal communication management
- Effective listening
- Interpersonal communication
- Detail-oriented execution
- Efficiency in multitasking operations
- Presentation skills
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- CCMA
- CPR
- CERT
- Microsoft WORD
Accomplishments
- Scholarship
- District Seal of Biliteracy & Bilinguality
Timeline
Customer Service Representative
Sarahy Mendez
02.2025 - 03.2026
High School Diploma -
Davis High School