Valery St Louis
Bronx,NY
Summary
Astute Freelance Consultant experienced in operations management, competitive analysis and financial management. Demonstrated success in growth and innovation. Capitalized on new trends and technologies to boost business initiatives and reach sales objectives.
Experienced and enthusiastic Consultant with track record of success across wide range of industries. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to client organizations improving business performance. Experienced in all aspects of operations, strategy and finance.
Overview
2025
2025
years of professional experience
2005
2005
years of post-secondary education
Work History
Freelance Consultant
Priscilla's Garden
6 2020 - Current
- Manage all business operations, improve process efficiency, and maintain profitability while handling customer inquiries, orders, and feedback
- Coordinate with suppliers and contractors to align inventory management with business needs and facilitate effective communication among customers and stakeholders
- Analyze market trends and consumer behavior to identify expansion opportunities that enhance customer engagement and drive business growth
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Budget Management
Administrative Support
01.2005 - Current
- Manage household finances and implement budgeting strategies to identify cost-saving opportunities
- Provide customer support in home-based business operations, ensuring client satisfaction
- Optimize household operations through effective scheduling and multitasking
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Implemented cost-saving measures through effective budget management and resource allocation.
Residential Habilitation Counselor
Home Care NY
06.2012 - 09.2016
- Delivered personalized care to individuals with intellectual and developmental disabilities, promoting autonomy through empathetic communication and tailored support plans
- Served as a liaison between clients and healthcare providers, advocating for client safety and independence while navigating complex challenges
- Provided emotional support to clients, akin to customer de-escalation, ensuring the well-being and stability of those under my care
Education
Associate of Science - Medical Assistant
ASA College
New York, NYSkills
Remote Customer Service & Technical Support
Effective Communication & Active Listening
Conflict Resolution & Problem Solving
CRM Systems (Square)
Data Entry & Management
Sales & Product Knowledge
Time Management & Multitasking
Budgeting & Financial Management
Emotional & Social Development Support
Professionalism & Adaptability
Team Collaboration & Leadership
Patience, Empathy, & Customer Care
Administrative Support, Detail-Oriented
Technical Troubleshooting & Issue Resolution
Interpersonal Skills, Business planning
Computer Literacy, Problem-solving
Goal-Oriented, Task Prioritization
Financial Analysis, Market Research
Timeline
Residential Habilitation Counselor
Home Care NY
06.2012 - 09.2016
Budget Management
Administrative Support
01.2005 - Current
Freelance Consultant
Priscilla's Garden
6 2020 - Current
Associate of Science - Medical Assistant
ASA College
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