Valery Wetzel
Summary
I excel in enhancing customer satisfaction and retention through exceptional service and relationship building. Skilled in Swedish Massage and adept at fostering positive rapport, my tenure at the family business significantly boosted repeat clientele. Leveraging professionalism and social skills, I consistently exceed client expectations, driving tangible results. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines. Pursues every opportunity to support team members and proactively address issues.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager of Restaurant/Bar
Family Business
06.2008 - 03.2012
- Managed cash handling procedures including daily reconciliation reports, bank deposits, and accurate record-keeping practices for financial accountability.
- Established rapport with patrons through personalized service that consistently exceeded expectations resulting in repeat business.
- Enhanced guest experience with meticulous attention to detail in bar setup, presentation, and drink preparation.
- Improved customer satisfaction by implementing efficient bar operations and enhancing overall service quality.
Cosmetologist
Myself
08.2003 - 05.2008
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
Education
Certification - Massage Therapy
Tarrant County College District
Fort Worth, TX05.2024
Certification - English-as-a-Second-Language Education
Sena
Medellin, Colombia 09.2006
Certification - Cosmetology
Escuela De Belleza Mariela
04.2003
Skills
- Swedish Massage
- Stress Relief Massage
- Professionalism and Ethics
- Social skills
- Licensed Massage Therapist (LMT)
- Relationship Building
Certification
Licensed Massage Therapist - May 2024
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Manager of Restaurant/Bar
Family Business
06.2008 - 03.2012
Cosmetologist
Myself
08.2003 - 05.2008
Certification - Massage Therapy
Tarrant County College District
Certification - English-as-a-Second-Language Education
Sena
Certification - Cosmetology
Escuela De Belleza Mariela
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