Valerye Orellana
San Francisco,CA
Summary
- Friendly and prompt Front Service Clerk with good skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and finesse handling front office operations.
- Warm and friendly helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent with under pressure environment.
Overview
5
5
years of professional experience
Work History
Front Desk Clerk
Marriott
11.2022 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Used internal software to process reservations, check-ins and check-outs.
- Maintained transaction security by verifying payment cards against identification.
- Maintained clean and organized front desk areas to uphold polished company image.
Customer Service Representative
United Airlines
03.2022 - 11.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of services and creating welcoming, positive experiences.
- Answered constant flow of customers with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Managing correct form of jet bridge to connect to plane for customers to be safe during disembarking.
Customer Service Executive Specialist
Mcdonalds
06.2018 - 10.2021
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Described product and service details to customers to provide information on benefits and advantages.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Developed working relationships with internal and external customers while assisting with account management duties.
Education
No Degree - Introduction To Hospitality Advance 1
Skyline College
San Bruno, CANo Degree - Hospitality Advance 2
Skyline College
San Bruno, CANo Degree - Hotel And Resort Management
Skyline College
San Bruno, CAGED -
Jefferson Adult School
Daly City, CA11.2019
Skills
- Hospitality Management
- Guest Relations
- Attractions and Amenities Knowledgeable
- Payment Processing
- Time Management
- Listening Skills
- Conflict Management
- Cash Handling
- Hospitality Services
- Problem-Solving Skills
Timeline
Front Desk Clerk
Marriott
11.2022 - Current
Customer Service Representative
United Airlines
03.2022 - 11.2022
Customer Service Executive Specialist
Mcdonalds
06.2018 - 10.2021
No Degree - Introduction To Hospitality Advance 1
Skyline College
No Degree - Hospitality Advance 2
Skyline College
No Degree - Hotel And Resort Management
Skyline College
GED -
Jefferson Adult School
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