Valeshka Gomez Machado
Seabrook,TX
Summary
Dynamic professional with extensive experience in customer service and relationship building at Seven Hammers Construction Company. Proven ability to resolve issues efficiently while maintaining positive client interactions. Adept at problem-solving and teamwork, I consistently foster a collaborative environment that drives success and enhances customer satisfaction. Reliable and goal-driven, I thrive in fast-paced settings.
Overview
19
19
years of professional experience
Work History
Family Babysitter
Nathalie Royer
League City, TX
06.2023 - Current
- Assisted children in developing good hygiene habits such as brushing teeth and washing hands.
- Read stories and played alphabet games to promote early literacy.
- Updated parents on children's progress and routines to support stable and structured environment.
- Bathed and dressed infants and toddlers.
- Updated detailed records for each child with information such as daily observations, meals served and medications administered.
- Created safe environment for children by removing hazards and developing appropriate boundaries and rules.
- Organized activities such as arts and crafts, games, outdoor play, music, and reading stories.
- Communicated with parents about daily activities and any concerning behaviors.
- Put babies down for naps or bedtime routines following parent's instructions.
- Performed light housekeeping duties such as laundry and tidying up common areas used by the kids.
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
Sales Assistant/Supervisor of Operations
Seven Hammers Construction Company
Pearland, TX
04.2022 - 01.2023
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Handled customer complaints and issues, resolving them efficiently to maintain positive relationships.
- Recommended, selected and located merchandise based on customer desires.
- Placed special orders or called other stores to find desired items.
- Made lead calls to get new customers and sell the services offered by the company.
- Negotiated with providers.
- Visited and supervised the job sites, making sure that the customer was satisfied, and that the workers were completing the daily tasks.
Receptionist
Bay Area Racquet Club
Houston, TX
08.2015 - 11.2021
- Assisted with special projects assigned by management when required.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Updated and recorded customer or client information to maintain accounts.
- Coordinated with vendors for repairs and maintenance of office equipment.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted visitors and provided them with assistance.
Teacher
Preescolar TEC
Caracas
09.2006 - 07.2015
- Promoted collaborative learning among peers through group work activities.
- Utilized appropriate teaching methods to motivate students in academic tasks.
- Organized activities that promoted physical, mental and social development.
- Collaborated with colleagues on various projects related to curriculum development and assessment strategies.
- Referred students with suspected learning problems to appropriate support personnel.
- Developed lesson plans consistent with established guidelines and goals.
- Attended educational conferences and teacher training workshops to improve professional competence.
- Formed deep relationships with parents and students by engaging groups through conferences, emails, texts and phone calls.
- Documented and shared important milestones with each student's parents and guardians.
Education
TEFL Certificate -
TEFL Certificate
Buenos Aires, Argentina08-2013
High School Diploma -
Salto Angel
Caracas,Venezuela07-1994
Some College (No Degree) - Teaching English As A Second Language
Universidad De Oriente
Cumana,VenzuelaSkills
- Customer service
- Sales techniques
- Product knowledge
- Effective communication
- Problem solving
- Relationship building
- Goal driven
- Teamwork and collaboration
- Reliable and responsible
- Listening skills
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Family Babysitter
Nathalie Royer
06.2023 - Current
Sales Assistant/Supervisor of Operations
Seven Hammers Construction Company
04.2022 - 01.2023
Receptionist
Bay Area Racquet Club
08.2015 - 11.2021
Teacher
Preescolar TEC
09.2006 - 07.2015
TEFL Certificate -
TEFL Certificate
High School Diploma -
Salto Angel
Some College (No Degree) - Teaching English As A Second Language
Universidad De Oriente