Valeska Machuca
Elizabeth,NJ
Summary
Experienced Office Management and Administration Professional experienced in optimizing front desk productivity, efficiency and patient satisfaction. With a keen eye for detail and a proactive approach, I excel in maintaining organized and efficient office operations. My strong communication skills and ability to multitask make me an asset in any administrative setting.
Overview
4
4
years of professional experience
Work History
Assistant Director of Administration
SportsMed Physical Therapy
Glen Rock, NJ
06.2023 - Current
- Interviewed and trained front desk candidates for their roles.
- Organized monthly meetings for 40 offices to discuss performance and changes in front desk operations.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Assisted in opening new offices by ensuring inventory was properly stocked and assigning appropriate front desk staff to locations.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Assisted senior leadership in managing all aspects of operations for 40+ offices statewide.
- Conducted audits of over 40 offices to ensure effective front desk operations.
- Led teams of Office Managers at our 40+ Locations, supervising daily performance as well as training and improvement plans.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Communicated corporate objectives to office managers to meet deadlines and adhere to company budgets.
Office Manager
Sportsmed Physical Therapy
Newark, NJ
07.2022 - 06.2023
- Organized monthly office meetings to address company goals for the month, discuss budgets and expectations.
- Greeted and welcomed patients.
- Answered phone calls and redirected to proper department.
- Responded to emails and online inquiries promptly.
- Audited schedule and ensured patients’ appointments were properly scheduled out.
- Organized and coordinated patient pick up/ drop off with our transportation services.
- Manage office personnel, such as work schedules, organizing coverage for upcoming PTO’s, approving time cards, addressing concerns and resolving issues
- Assisted in the recruitment and onboarding of new staff members
- Managing monthly office supplies and inventory orders.
- Preparing monthly expense reports.
- Verified insurance and benefits eligibility, collected copays and deductible.
Medical Receptionist/ Medical Assistant
Oscar Pediatrics
Roselle Park, NJ
08.2021 - 07.2022
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Called to verify patient insurance eligibility , benefits and copay/ deductibles.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Transcribed phone messages and relayed to appropriate personnel.
- Printed prescription requests and queries in compliance with practice protocol.
Bookstore Associate
Follett Bookstore
Cranford, NJ
01.2022 - 05.2022
- Increased store organization by restocking shelves, creating visually appealing displays, and maintaining a clean, inviting atmosphere.
- Streamlined inventory management by accurately tracking stock levels and placing timely orders for new merchandise.
- Provided excellent customer service, addressing inquiries about books, authors, genres, or specific titles quickly and knowledgeably.
- Answered customer questions about products and services, helped locate merchandise.
Sales Associate
Gap Factory
Elizabeth, NJ
07.2020 - 08.2021
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Education
Associates - Biology
Union County College
Cranford, NJSkills
- Team Operations
- Recruitment and hiring
- Budgeting expertise
- Financial Management
- Staff Management
- Schedule Management
- Customer Service
- Teamwork and Collaboration
- Training and Development
- Schedule oversight
- Documentation And Reporting
- Budget Administration
- Insurance Coverage Verification
- Medical Terminology
- Coverage and Authorizations
- Attention to Detail
Languages
Spanish
Native or Bilingual
Timeline
Assistant Director of Administration
SportsMed Physical Therapy
06.2023 - Current
Office Manager
Sportsmed Physical Therapy
07.2022 - 06.2023
Bookstore Associate
Follett Bookstore
01.2022 - 05.2022
Medical Receptionist/ Medical Assistant
Oscar Pediatrics
08.2021 - 07.2022
Sales Associate
Gap Factory
07.2020 - 08.2021
Associates - Biology
Union County College