Summary
Overview
Work History
Education
Skills
Certification
Timeline
Accomplishments
Work Availability
Work Preference
Interests
Software
Hi, I’m

Valerie H. Armstrong

Staunton
It is never too late to be what you might have been.
George Eliot
Valerie H. Armstrong

Summary

Professional with solid background in management and operations, ready to excel in leadership. Known for strong team collaboration, adaptability, and achieving tangible results. Skilled in strategic planning, staff development, and operational efficiency. Trusted for reliability and effective problem-solving in dynamic environments.

Overview

15
years of professional experience
1
Certification

Work History

Animal Health Care Center

Receptionist
05.2024 - Current

Job overview

  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct person.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Operated multi-line telephone system to answer and direct high volume of calls.

Buffalo Wild Wings

Assistant General Manager
05.2010 - 03.2024

Job overview

  • Organizing Special Events; Game nights, Trivia events, EWRF-Eat Wings Raise Funds (for charitable causes)
  • Programs used: E-Verify, Microsoft Office, Smartsheet
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Resolved problems promptly to elevate customer approval.
  • Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
  • Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
  • Enforced quality assurance protocols to deliver ideal customer experiences.

Education

Blue Ridge Community College
Weyers Cave, VA

Associates of Applied Science from Information Systems Technology

University Overview

  • Magna Cum Laude

Stuarts Draft High School

Advanced diploma
06.1992

Skills

  • Ambitious

  • Time management

  • Data entry

  • Verbal and written communication

  • Customer/Client relations

  • Customer and client relations

  • Scheduling

  • Greeting and seating clients

  • Organization skills

  • Telephone skills

  • Multitasking and prioritization

  • Conflict resolution

Certification

  • ServSafe Certified for Food and Alcohol 2019. Able to proctor the ServSafe alcohol exam for other employees
  • Virginia Driver’s License

Timeline

Receptionist

Animal Health Care Center
05.2024 - Current

Assistant General Manager

Buffalo Wild Wings
05.2010 - 03.2024

Stuarts Draft High School

Advanced diploma

Blue Ridge Community College

Associates of Applied Science from Information Systems Technology

Accomplishments

  • Supervised team of over 60 staff members.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Important To Me

Flexible work hoursWork from home optionWork-life balanceHealthcare benefitsPaid sick leavePaid time off

Interests

Outdoors

Travel

Software

Microsoft Office

AviMark

CTuit

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