Valiceia Horne
Stockton,US
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Customer Service Representative Intern
Global Response
01.2021 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries.
- Handled escalated customer concerns with empathy and professionalism, resulting in satisfactory resolutions.
- Contributed positively towards team goals by actively participating in team meetings, sharing insights, and offering assistance where needed.
- Increased efficiency by using CRM software tools effectively for managing client data and tracking interactions.
- Managed multiple tasks simultaneously while maintaining focus on quality customer care.
Caregiver
Phoenix House
10.2020 - 01.2021
- Assist with ADLs
- I helped with personal hygiene, home maintenance/housekeeping, meal prep, client companionship, and took vitals
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Substitute Para Educator
Lodi Unified School District
01.2017 - 10.2020
- Child supervision, One-on-one work, Academic support, and helping in areas that needs to be approved
- I am providing additional support to students outside the classroom
- Provided support during classes, group lessons, and classroom activities.
- Monitored student classroom and outdoors activities to promote student safety.
- Implemented differentiated instruction techniques to accommodate diverse learning styles and abilities.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
Education
Diploma -
Lincoln High
San Leandro, CA07.2015
Skills
- Call center experience
- Live chat support
- Customer Relationship Management
- High-volume call centers
- Verbal and written communication
- Complaint resolution
- Problem-solving abilities
- Salesforce CRM
Timeline
Customer Service Representative Intern
Global Response
01.2021 - Current
Caregiver
Phoenix House
10.2020 - 01.2021
Substitute Para Educator
Lodi Unified School District
01.2017 - 10.2020
Diploma -
Lincoln High
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