Valina Perdue
Roanoke,VA
Summary
Agile Technical Support Engineer adapts to providing service via phone, email, remote desktop systems and more. Committed to successfully resolving all issues and complaints to support business continuity and operational throughput. Dynamic manager of company-wide technical health and technological integrity.
Veteran Technical Support Engineer trusted to quickly and decisively address all internal and external issues. Provides friendly responses and competent remediation. Adept manager of PCs, networks and peripherals.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Technical Support Engineer
Valcom
Roanoke, VA
2016.11 - Current
- Provided technical support for hardware and software issues to end-users.
- Diagnosed and resolved network connectivity problems in client environments.
- Collaborated with engineering teams to troubleshoot product malfunctions.
- Escalated complex issues to senior staff for further investigation.
- Provided support via remote desktop software, diagnosing customer issues over private and public networks.
- Provided technical support to customers by troubleshooting and resolving hardware and software issues.
Production Floater
Valcom
Roanoke, VA
2016.11 - Current
- Operated production equipment to meet daily output requirements.
- Assisted in quality control checks for finished products.
- Collaborated with team members to streamline workflow processes.
- Maintained clean and organized work areas for safety compliance.
- Followed standard operating procedures for machinery operation.
- Participated in training sessions to enhance skills and knowledge.
- Monitored raw material inventory and reported shortages promptly.
- Supported cross-training efforts among production staff as needed.
- Inspected product for quality assurance purposes.
- Restocked supplies when necessary, ensuring that adequate inventory was available for use.
- Maintained a clean work environment by disposing of waste properly and adhering to 5S standards.
- Provided assistance to other workers on the production line as needed.
- Reported any issues or discrepancies to supervisors promptly.
- Performed basic troubleshooting on electrical components such as sensors, switches.
Education
Associate of Applied Science - Management
Virginia Western Community College
Roanoke, VA 2022.08 - 2025.12
Skills
- Technical support
- Network troubleshooting
- Customer service
- Problem resolution
Certification
Microsoft office expert
Microsoft excel expert
Microsoft word expert
Microsoft powerpoint expert
Timeline
Associate of Applied Science - Management
Virginia Western Community College
2022.08 - 2025.12
Technical Support Engineer
Valcom
2016.11 - Current
Production Floater
Valcom
2016.11 - Current