Summary
Overview
Work History
Education
Timeline
Generic

Valinda Peterson

Wayne,MI

Summary

Adaptable professional with a versatile background in customer service and administrative support. Recognized for attention to detail and ability to address diverse client needs, driving workflow improvements and enhancing overall service quality.

Overview

2018
2018
years of professional experience

Work History

Case Development Associate

SSDC Inc
Farmington Hills, MI
04.2012 - 09.2017
  • Provided customer support by efficiently answering phone inquiries and resolving issues.
  • Gathered comprehensive health data from clients to support accurate disability filing.
  • Executed filing processes to support administrative operations and enhance workflow efficiency.
  • Managed comprehensive data entry tasks on spreadsheets to maintain up-to-date client records.
  • Facilitated communication by forwarding relevant information to advocates from incoming mail.

Call Center Representative

AMI Inc
Livonia, MI
2007 - 2012
  • Assisted customers with inquiries and resolved issues promptly.
  • Provided product information to enhance customer understanding and satisfaction.
  • Conducted follow-up calls to ensure resolution and customer happiness.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.

Paraprofessional

Wayne Westland School District
Westland, MI
1998 - 2004
  • Provided individualized support to students with diverse learning needs and challenges.
  • Facilitated small group instruction, fostering engagement and participation among students.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
  • Sat with special education students when teacher was off
  • Helped students with guided reading.
  • Was secretary of PTO

Bank Teller

First Federal of Michigan
Dearborn, MI
1989 - 1994
  • Processed customer transactions efficiently and accurately, ensuring compliance with banking regulations.
  • Assisted customers with account inquiries, providing exceptional service and resolving issues promptly.
  • Maintained cash drawer accuracy through diligent counting and balancing procedures.
  • Took classes to become a certified teller
  • Executed daily operational tasks independently while adapting to varying customer needs and demands.
  • Educated customers on banking products and services, enhancing their financial literacy and satisfaction.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.

Education

High School Diploma -

Lutheran High School West
Detroit, MI
1984

Timeline

Case Development Associate

SSDC Inc
04.2012 - 09.2017

Call Center Representative

AMI Inc
2007 - 2012

Paraprofessional

Wayne Westland School District
1998 - 2004

Bank Teller

First Federal of Michigan
1989 - 1994

High School Diploma -

Lutheran High School West
Valinda Peterson