Zachary Smith
Indianapolis,IN
Summary
Self-motivated, experienced individual focused on service, sales and professionalism. Customer service driven, and result orientated. Quick with problem solving and thorough with communication. Offering years of experience meeting company deadlines while reaching goals both personally and professionally.
Overview
13
13
years of professional experience
Work History
Case Development Associate
SSDC Services
12.2022 - Current
- Send for Social Security Disability forms required for legal processing.
- Direct communication with Social Security and claimants filing for Social Security disability.
- Follow up, complete, and send forms required for individuals.
- Work directly with a team to ensure all required tasks are completed. Set follow-ups, reminders, and callbacks for active claims.
- Execute, implement and monitor new policies and procedures effective from Social Security Administration
Case Assessment Associate
SSDC Services
02.2021 - 12.2022
- Evaluate cases, applications, files, and records for social security disability claims
- Conduct over the phone in depth interviews accessing candidates
- Work with a team managing caseloads and effectively reviewing files
- Manage and store confidential information securely
- Efficiently understand Social Security Administration requirements while exercising compassion and patience with claimants' limitations.
Front Desk Agent
Holiday Inn Express
08.2020 - 02.2021
- Maintain comprehensive and detailed records of guests financial information stored in computer systems
- Document and provide cash over/short weekly reporting to supervisor for review
- Maintain up to date records of room vacancies, arrivals and departures
- Maintain lobby and outside appearance of the hotel for guests arrival.
Team Lead
CLEAResult
12.2019 - 02.2021
- Scheduled and coordinated team meetings
- Provided direction to team members
- Conducted employee performance reviews
- Worked with a team to ensure production numbers
- Verified employee data entry for accuracy.
Health Care Representative
Maximus
06.2016 - 12.2019
- Assisted management in basic training of newer personnel
- Responded to customer inquiries and assisted with resolution
- Conducted outbound promotional call activities
- Processed applications, renewals and serviced health insurance policies
- Provided administrative support to insurance sales staff
- Participated and developed a team to build and encourage a positive work environment.
Lead manager
Younkers
08.2011 - 09.2016
- Developed and maintained a productive team by hiring, training and providing professional development
- Analyzed sales performances and strategies to maximize opportunity and improve overall performance
- Increased company sales 30% higher than the following year by working with the store manager to review new ideas and products
- Lead the team with opening company credit cards
- Provided strong knowledge of finances and investment products to clients.
Produce Team Lead
Meijer
07.2017
- Created and adhered to budgets; attain sales, labor costs and margin goals for the department
- Ordered and verified delivery for the sales floor
- Ensured personal and staff adherence to store customer service standards
- Created team schedules and managed vacation times
- Maintained safe and sanitary work conditions throughout the grocery department in compliance with health and safety codes.
Education
Bachelor of Business Administration (Major in Finance) -
Wayne State University
Detroit, MI05-2024
Diploma -
East Lansing High School
01.2010
Skills
- Customer service orientated
- Results driven
- Strong integrity
- Team player
Timeline
Case Development Associate
SSDC Services
12.2022 - Current
Case Assessment Associate
SSDC Services
02.2021 - 12.2022
Front Desk Agent
Holiday Inn Express
08.2020 - 02.2021
Team Lead
CLEAResult
12.2019 - 02.2021
Produce Team Lead
Meijer
07.2017
Health Care Representative
Maximus
06.2016 - 12.2019
Lead manager
Younkers
08.2011 - 09.2016
Bachelor of Business Administration (Major in Finance) -
Wayne State University
Diploma -
East Lansing High School
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