Business operations and administrative professional with a background in budget monitoring, grant administration, contracts, procurement, and systems access support. Assist in financial reporting, internal controls, onboarding, and compliance tasks while supporting leadership, staff, and sub-grantees with accurate documentation and day-to-day operational coordination.
Overview
18
18
years of professional experience
Work History
BUSINESS OPERATIONS ANALYST 2
Georgia Department of Human Services (DHS) – Office of Financial Services (OFS)
Atlanta, Georgia
06.2026 - Current
Supported financial systems and administrative operations for the Office of Financial Services to enhance financial accuracy.
Monitored and managed $4 million annual operating budget, ensuring alignment with financial objectives.
Managed OFS contracts and tracked expenditures to support accurate financial reporting and fiscal accountability.
Supported financial and operational analysis.
Assisted managers and staff with enterprise applications, security access, recruiting, personnel actions, budgeting, contracts, reporting, and internal controls.
Reviewed NeoGov onboarding, offboarding, recruiting, and other personnel actions with managers.
Tracked quarterly system access audits to maintain internal controls and ensure compliance with security protocols.
Assisted with systems administration and security.
Administered OFS IT applications including Concur, Teamworks/GA@Work, and NeoGov/HR Pass.
Created new user accounts, updated user profiles, reset passwords, and troubleshot access issues with State Accounting Office (SAO).
Served as Teamworks/GA@Work security partner, processed security requests, and monitored system access.
Reviewed general ledger activity tied to expiring and closed grants.
Identified transactions posted to closed grants and issues affecting timely grant closure.
Coordinated corrective action steps with OFS functional teams and tracked progress through resolution.
Compiled and reviewed financial information for State Treasury reporting requirements.
Completed annual bank registry reporting for designated state and regional accounts and obtained required bank collateralization documentation for state year-end reporting.
Prepared and presented open and filled position status reports.
Supported quarterly budget and expenditure reviews.
Facilitated training sessions and onboarding processes for new employees to ensure smooth integration into the team..
Led orientation and onboarding activities for new OFS team members.
Coordinated equipment setup and routed employees to required applications and system access.
Provided training on OFS mission, core values, organizational structure, telework policies, and procedure.
Trained employees on critical business systems and office applications includingTeamworks, Microsoft Teams, and Outlook.
Provided introductory training on OFS functional areas and operational responsibilities.
GRANTS COORDINATOR / GRANT SPECIALIST II
Georgia Department of Community Affairs (DCA)
Atlanta, GA
02.2022 - 10.2025
Administered federal and state housing counseling grant programs while providing fiscal, programmatic, compliance, technical, and administrative oversight to sub-grantees and program stakeholders.
Coordinated the administration of Housing Counseling Grant Programs to ensure compliance with federal, state, and program requirements.
Conducted audits of sub-grantees, ensuring compliance and providing fiscal and programmatic oversight to enhance program effectiveness.
Delivered technical assistance and guidance to sub-grantees in HUD housing counseling programs and the Georgia Dream Program, fostering strong programmatic support.
Developed and delivered housing counseling training for sub-grantees.
Developed and updated grant program policies, procedures, and operational guidance.
Reviewed grant expenditure reports and monitored timely disbursement of funds to sub-grantees.
Maintained specialized spreadsheets to track grant expenditures, program activity, and reporting requirements while ensuring accurate financial oversight.
Coordinated with the Georgia Homeowner Assistance Fund (HAF) to assess the potential need for additional housing counselors to support applicants.
Administered the Ready, Set, Go component of the Georgia Dream Program.
Managed eHome America program operations.
Provided administrative support for the Georgia Housing and Finance Authority (GHFA) housing counseling network, including scheduling, document organization, reporting, and program coordination.
Responded to inquiries from sub-grantees and clients, resolving program, technical, and administrative issues.
ADMINISTRATIVE ASSET MANAGER
Georgia Department of Transportation (GDOT)
Gainesville, GA
06.2021 - 02.2022
Managed GDOT transportation asset inventories and maintenance records.
Managed accounting, budgeting, purchasing, inventory, asset, and records management for warehouse and State Motor Pool operations, ensuring streamlined processes.
Managed state fleet equipment through GAMS, WEX, and AssetWorks to ensure optimal functionality.
Coordinated inspections for road, bridge, and facility assets to maintain compliance and operational integrity.
Performed complex administrative and business support functions involving confidential information.
Supervised and coordinated daily administrative operations while guiding subordinate staff to enhance team effectiveness.
Researched, investigated, and resolved program data and operational issues.
Prepared reports, presentations, and other documentation for management and stakeholders.
Coordinated DOAS training regarding WEX card usage for state vehicles.
Supported financial and operational decision-making through research, analysis, forecasting, and evaluation.
Assisted with staff hiring, performance evaluation, and workforce management.
ADMINISTRATIVE OPERATIONS COORDINATOR
Georgia Department of Transportation (GDOT)
Fulton County, GA
08.2019 - 06.2021
Provided professional-level administrative and operational support requiring independent judgment and initiative.
Generated budget reports, processed invoices, and prepared financial and administrative documentation.
Coordinated procurement activities and supported purchasing operations, ensuring timely acquisition of resources for division needs.
Developed purchase requisitions, identified applicable charges and funding availability, and entered transactions into TGM/PeopleSoft.
Communicated with vendors to negotiate products, pricing, delivery schedules, and payment terms, fostering positive vendor relationships.
Researched supplies and equipment, reviewed vendor bids, and supported purchasing decisions.
Provided technical assistance with contract development and processing.
Prepared contracts in accordance with federal and state laws, regulations, and departmental requirements.
Monitored fund-source distribution and fund utilization and prepared monthly Federal Project reports.
Supervised administrative staff and managed division timekeeping processes, ensuring accurate tracking and compliance with payroll protocols.
Coordinated meetings, agendas, conference rooms, and internal/external events.
Managed assigned state vehicles using GAMS, WEX, and related systems.
Coordinated training with the Georgia Department of Administrative Services regarding WEX card usage.
Prepared routine reports and memos for Georgia Department of Transportation leadership.
RENT ADMINISTRATOR
Breaking Ground – The Hegeman
Brooklyn, NY
10.2016 - 06.2018
Maintained accurate tenant income, rent, subsidy, and arrears data across multiple databases to ensure compliance and support financial planning.
Managed tenant rent changes, including changes affecting rental subsidies.
Prepared weekly reports on tenant rent status and outstanding balances to inform management decisions and streamline collections.
Reviewed monthly subsidy, legal, and rental billing for accuracy.
Completed, reviewed, and tracked subsidies and lease renewals.
Led biweekly meetings with partner staff to review tenant arrears and strategize follow-up actions, fostering collaboration and accountability.
Responded to tenant inquiries and resolved questions and concerns professionally.
Handled resident records and confidential files to ensure compliance with privacy regulations in Breaking Ground supportive housing operations.
Organized and updated electronic and paper filing systems to ensure easy access to documents.
Processed intake paperwork and updated housing documents for The Hegeman site.
Scheduled appointments and maintained calendars for administrative and resident services staff.
Provided support to residents by guiding them through forms, referrals, and answering general questions at The Hegeman.
CAPITAL BUDGET ASSISTANT
Brooklyn Navy Yard Development Corporation
Brooklyn, NY
12.2014 - 10.2016
Created fixed assets, requisitions, contract modifications, and other financial documents using the City Financial Management System (FMS).
Processed payment requests while monitoring contract-related transactions to ensure compliance with financial guidelines.
Processed invoices, purchase orders, and payment requests for development corporation departments
Conducted vendor research and verification using VENDEX to ensure reliable and compliant vendor engagement.
Tracked contract registration, approvals, awards, and payment status to maintain accurate records and facilitate timely payments.
Coordinated contract packages between the Department of Small Business Services and the NYC Comptroller's Office.
Partnered with budget analysts and project managers to assemble complete contract documentation.
Maintained Excel and FileMaker Pro tracking systems for contracts, vendors, and payment activity.
Assisted Finance and Human Resources with monthly payroll processing and payroll system updates.
Conducted cost-benefit analysis to support fiscal responsibility and project decisions.
Reconciled budget codes, account balances, and vendor charges with accounting staff.
Researched grant opportunities and assisted with grant applications to secure additional organizational funding.
ADMINISTRATIVE ASSISTANT / OFFICE MANAGER
JPMorgan / Bright Horizons Family Solutions
Brooklyn, NY
03.2009 - 09.2014
Managed confidential child and parent records, scheduling information, and backup childcare reservations to ensure seamless service delivery.
Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Reviewed incoming correspondence, reports, and documentation and determined appropriate distribution and follow-up.
Coordinated employee training programs and supported implementation
Ensured efficient operation of office equipment such as printers, copiers and fax machines.
Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
Planned special events by arranging catering services, securing venues, and ordering promotional materials to create engaging experiences.
Education
Certificate of Technical Studies - Carl Vinson Institute of Governmental Accounting
The University of Georgia
Atlanta, GA
05-2021
Bachelor of Arts - Business Administration And Management
Berkeley College
New York, NY
09-2016
Certificate of Technical Studies - Early Childhood Care And Education
Bright Horizons University
Newton, MA
09-2013
Certificate of Technical Studies - Medical Office Associate
New York City Technical College
Brooklyn, NY
03-2004
Skills
Financial analysis
Budget management
Grant compliance
Contract Administration
Procurement & Purchasing
Data Analysis & Reporting
Internal Controls & Audits
Systems & Access Administration
Business operations
Project Coordination
Process Improvement
Performance Management
Policy development
Data Governance
Team leadership
Timeline
BUSINESS OPERATIONS ANALYST 2
Georgia Department of Human Services (DHS) – Office of Financial Services (OFS)
06.2026 - Current
GRANTS COORDINATOR / GRANT SPECIALIST II
Georgia Department of Community Affairs (DCA)
02.2022 - 10.2025
ADMINISTRATIVE ASSET MANAGER
Georgia Department of Transportation (GDOT)
06.2021 - 02.2022
ADMINISTRATIVE OPERATIONS COORDINATOR
Georgia Department of Transportation (GDOT)
08.2019 - 06.2021
RENT ADMINISTRATOR
Breaking Ground – The Hegeman
10.2016 - 06.2018
CAPITAL BUDGET ASSISTANT
Brooklyn Navy Yard Development Corporation
12.2014 - 10.2016
ADMINISTRATIVE ASSISTANT / OFFICE MANAGER
JPMorgan / Bright Horizons Family Solutions
03.2009 - 09.2014
Certificate of Technical Studies - Carl Vinson Institute of Governmental Accounting
The University of Georgia
Bachelor of Arts - Business Administration And Management
Berkeley College
Certificate of Technical Studies - Early Childhood Care And Education
Bright Horizons University
Certificate of Technical Studies - Medical Office Associate
Business Analyst 2, Change Management - Booking Operations at VMware India Pvt LtdBusiness Analyst 2, Change Management - Booking Operations at VMware India Pvt Ltd