Valita Leigh G.
Philadelphia,PA
Summary
Customer-focused operations leader with extensive experience in hospitality, event support, and transportation. Skilled in staffing, scheduling, and conflict resolution within high-volume environments. Coordinates front desk operations and event logistics, ensuring efficient daily operations and responsive service to client needs.
Overview
1
1
Language
19
19
years of professional experience
Work History
Front Desk Receptionist
Dry Bar
King of Prussia, Pennsylvania
02.2025 - 10.2026
- Greeted clients with professionalism, ensuring positive first impressions that enhanced client experience.
- Answered high volumes of incoming calls, booked appointments, and addressed client questions.
- Checked clients in and out through salon software, recorded services accurately, and processed payments.
- Resolved customer concerns promptly and professionally, maintaining high levels of client satisfaction.
- Built strong rapport with regular clients through attentive service.
- Maintained cleanliness in reception area, organized, and presentable at all times.
- Worked with stylists to coordinate schedules and adjust for last-minute changes.
- Tracked retail inventory and monitored stock levels.
Travel Director
Opus Solutions, LLC
Beaverton, OR
11.2021 - Current
- Directed on-site experience, executing client's vision with precision and attention to detail.
- Provided primary support to event attendees, offering exceptional concierge-level service.
- Proactively managed unexpected challenges during events, ensuring seamless operations and positive attendee experiences.
Transportation Supervisor
AWG Transportation Services
Las Vegas, NV
05.2008 - 06.2024
- Supervised daily transportation operations for small programs and large festivals, including shuttle services and artist logistics between hotels and festival grounds, ensuring seamless event execution.
- Coordinated timely departures and arrivals for all transportation services, enhancing attendee experience and satisfaction.
- Developed staffing schedules to guarantee adequate coverage during events, optimizing resource allocation.
Operations Supervisor
World of Outlaws
Las Vegas, NV
03.2018 - 03.2023
- Supported staffing and training for ambassadors.
- Managed operations team of 20, including onboarding, payroll, scheduling, customer inquiries, and complaints.
Education
Some College - Communications
Harold Washington College
Chicago, IL05-1995
Some College - Communications
Northern Illinois University
DeKalb, IL08-1993
Diploma - Music
Chicago Academy for the Arts
Chicago, IL05-1990
Skills
- Leadership
- Team collaboration
- Microsoft Office
- Attention to detail
- Multitasking
- Time management
- Organizational skills
- Communication skills
- Inventory tracking
- Problem solving
Personal Information
- Availability: Willing to relocate: Anywhere
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Languages
English
Additional Information
Authorized to work in the US for any employer
Languages
English
Full Professional
Affiliations
- Operation Turkey, Philadelphia, PA 2023-current
- Shade Tree Las Vegas, NV 2019-2023
- Homeward Bound Cats Adoptions Las Vegas, NV 2020-2023
Timeline
Front Desk Receptionist
Dry Bar
02.2025 - 10.2026
Travel Director
Opus Solutions, LLC
11.2021 - Current
Operations Supervisor
World of Outlaws
03.2018 - 03.2023
Transportation Supervisor
AWG Transportation Services
05.2008 - 06.2024
Some College - Communications
Harold Washington College
Some College - Communications
Northern Illinois University
Diploma - Music
Chicago Academy for the Arts