Valle-rivera Sandy
Goose Creek,SC
Summary
I am excellent in communication and efficient in finishing details. I am a people person. I love to help others and am very understanding and polite. I love to work in great work environment where we all get along and create a safe and friendly work family. I work great under pressure and i am a firm believer in keep your private personal problems at home or out the door. Keep a professional work environment at all times. I am great with phone communication and face to face contact.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Security Site Supervisor
Securitas Security Services USA
Summerville, SC
01.2022 - Current
- Managed team schedules to provide effective security coverage for building needs.
- Wrote and submitted daily reports on security team operations.
- Provided guidance to security staff on appropriate courses of action for diverse situations.
- Removed unauthorized persons from facility grounds.
- Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Advised security team and conducted investigations of significant threats and loss or misappropriation of assets.
Customer Service Representative Supervisor
Telus International
Charleston, SC
01.2022 - Current
- Supervised [Number] [Job title]s in providing excellent customer service to callers requiring assistance for [Type] and [Type] issues.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Department of Corrections
SCDC
Columbia South Carolina, SC
06.2020 - 11.2022
- Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
- Maintained safety and security of staff and public by applying defensive techniques and physical restraints.
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Monitored radio transmissions between staff to respond immediately to directions and emergencies.
Education
Bachelor of Science - Corrections
University of Phoenix
Tempe, AZ03.2021
High School Diploma -
Enterprise High School
Enterprise, AL09.1998
Skills
- Access systems and patrol
- Weapons screening
- Interrogation techniques
- Security team management
Accomplishments
- Supervised [Number] security guards and officers.
- Saved the company more than $[Number] in security consulting fees.
- Collaborated with team of [Number] in the development of [Project name].
- Supervised team of [Number] staff members.
Certification
Law enforcement certification
Languages
Spanish
Limited Working
Timeline
Security Site Supervisor
Securitas Security Services USA
01.2022 - Current
Customer Service Representative Supervisor
Telus International
01.2022 - Current
Department of Corrections
SCDC
06.2020 - 11.2022
Bachelor of Science - Corrections
University of Phoenix
High School Diploma -
Enterprise High School