Summary
Overview
Work History
Education
Skills
Certification
Awards
Education
Accomplishments
Timeline
Generic
VALLE UDDAVOLU

VALLE UDDAVOLU

Newtown,CT

Summary

Experienced professional with over 6.9 years of strong background in performance testing, engineering, and team management. Possess expertise in testing methodologies, tools, and processes, displaying a keen ability to lead teams through complex projects. Strengths include strategic planning, team leadership, problem-solving skills, and delivering high-quality results.

Customer-centered and skilled in diffusing volatile customer situations, and building productive relationships with customers, with an extensive background in maintaining customer satisfaction, and building partnerships.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Member Service Representative

Mutual Security Credit Union
06.2024 - 12.2024
  • Delivered prompt, professional face-to-face and phone-based customer service.
  • Executed financial transactions, account maintenance, and vault balancing without discrepancies.
  • Identified cross-selling opportunities during transactions, referring customers to specialists.
  • Resolved customer issues with timely follow-up and accountability.
  • Maintained accurate records of member interactions and transactions.
  • Educated members on available credit union products and services.
  • Assisted members with inquiries and transaction requests effectively.

Performance Test Lead

Capgemini India Pvt. Ltd
11.2017 - 09.2021
  • Owned end-to-end performance delivery of the payments line of business for a leading bank.
  • Mentored and led a team of nine engineers, overseeing performance testing across multiple applications with complex architectures for projects within the payments portfolio.
  • Collaborated with product owners to define requirements, drive test strategy, and oversee planning, execution, and resource allocation for successful project completion.
  • Led sprint planning, daily stand-ups, and defect triage to track the progress and blockers, and distributed tasks to optimize team efficiency and productivity.
  • Developed scripts and conducted tests like load test, stress test, endurance test, volume test, fail-over and recovery tests for both standalone and integrated systems and gave detailed analysis and recommendations for performance optimization based on monitoring analysis.
  • Collaborated with product owners to define requirements and drive testing strategies.
  • Analyzed performance results, identifying improvements in application design.
  • Created detailed reports on performance results, including trend analysis and recommendations.

Performance Test Associate

Cognizant Technology Solutions
01.2015 - 11.2017
  • Defined non-functional requirements to ensure comprehensive test coverage for performance testing.
  • Led complete testing life cycle, encompassing requirement analysis, proof of concept, and test strategy development.
  • Documented and scripted tests, executed them, and reported findings for final sign-off.
  • Conducted thorough analysis of test results, identifying performance bottlenecks and proposing actionable recommendations.

Education

Bachelors in Technology - Electronics and Communication

Pondicherry University
01-2014

Skills

  • Agile and Waterfall methodologies
  • Team leadership
  • Performance test planning and strategy
  • Project management
  • Cross-functional coordination
  • Foundational CI/CD knowledge
  • Customer Service
  • Customer engagement
  • Client relationship management
  • Cash handling
  • HP LoadRunner
  • Apache JMeter
  • HP ALM/Performance Center
  • Perfmon
  • CA APM
  • New Relic
  • Splunk
  • JIRA

Certification

  • Certified SAFe 6 Agilist by Scaled Agile Inc.
  • Foundations of Project Management from Google
  • AI for Everyone from DeepLearning.AI

Awards

  • Identified and reported many fraudulent checks, transactions and impostor attempts at the branch.
  • Honored with monthly excellence awards eight times in teams with 30 members at both Capgemini and Cognizant.
  • Recognized with the 'Green Ovation' award for outstanding volunteer efforts, for organizing and leading wellness workshops tailored for office staff that significantly contributed to fostering a positive work culture.

Education

Bachelors in Technology, Pondicherry University, India, 05/01/14

Accomplishments

  • Honored with monthly excellence awards eight times in teams with over 30 members at both Capgemini and Cognizant.
  • Identified and reported many fraudulent checks, transactions, and impostor attempts at the branch.
  • Recognized with the 'Green Ovation' award for outstanding volunteer efforts, for organizing and leading wellness workshops tailored for office staff that significantly contributed to fostering a positive work culture.

Timeline

Member Service Representative

Mutual Security Credit Union
06.2024 - 12.2024

Performance Test Lead

Capgemini India Pvt. Ltd
11.2017 - 09.2021

Performance Test Associate

Cognizant Technology Solutions
01.2015 - 11.2017

Bachelors in Technology - Electronics and Communication

Pondicherry University

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