Summary
Overview
Work History
Education
Skills
Timeline
Volunteer

Julio Valle Puerto

Manati,Puerto Rico

Summary

Supervisor with deep experience managing personal service workers. Highly skilled in devising work schedules following work requirements to support quality and timely delivery of service. Over 6 years of training workers in proper operational procedures and function and explaining company policies for optimal performance. Excellent aptitude for staff collaboration to develop programs of events and schedules of activities. Ideally suited to apply customer feedback to improve service efforts and maintain quality assurance. Experienced Head Butler with over 6 years of experience in Cruise Ship. Excellent reputation for resolving problems and improving customer satisfaction. Supervisor with deep experience managing personal service workers. Highly skilled in devising work schedules following work requirements to support quality and timely delivery of service. Over 6 years of training workers in proper operational procedures and function and explaining company policies for optimal performance. Excellent aptitude for staff collaboration to develop programs of events and schedules of activities. Ideally suited to apply customer feedback to improve service efforts and maintain quality assurance.

Overview

6
6
years of professional experience

Work History

Head Butler

Norwegian Cruise Line Holdings Ltd.
Miami, FL
03.2003 - 11.2006
  • Arranged for provision of extra room bedding, linens, towels and furniture to satisfy guests with special needs.
  • Supervised 8 staff of 4 by maintaining work schedule, distributing assignments and paychecks to staff and offering assistance with work duties.
  • Worked on team of 8 staff members to service 5 rooms daily.
  • Established and maintained clean and comfortable environments in
  • 4 buildings by vacuuming, cleaning windows and dusting.
  • Inspected all cleaning and household tasks for alignment with quality standards.
  • Maintained professional yet personable relationship with employer by observing social boundaries and standards of privacy and confidentiality.
  • Ordered materials, supplies or equipment for special projects.
  • Inspected equipment to maintain proper functioning during peak activity.
  • Resolved customer complaints or problems to decrease escalation issues to corporate.
  • Assigned duties or work schedules to employees for adequate shift coverage.
  • Promoted products, services or programs to create greater demand for cross-performing opportunities.
  • Trained service staff on latest policies and procedures.
  • Maintained knowledge of business operations to keep departments and employees up to date on important work-related changes.
  • Explained regulations, policies, or procedures to new-hires to confirm understanding and compliance.
  • Evaluated employee performance quarterly and annual reviews.
  • Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.

Buttler

Celebrity Cruises
Miami, FL
05.2001 - 09.2003
  • Passed 4 inspections by closely adhering to safety and cleanliness standards and company processes.
  • Prepared 6 customized meat orders, cut requests and wholesale services daily.
  • Analyzed meat temperatures for safety and quality and monitored heat conditions for stability.
  • Assisted 6 customers daily by taking and filling special orders and making product suggestions.
  • Verified proper inventory levels, product quality and freshness to prevent sale of spoiled products.

Education

High School Diploma -

Institute Of Professional Technic Changuinola
Changuinola, Bocas Del Toro, Panama Rep Of Panama
12.1986

BBA - Strategic Leadership Management

College Course, Miami
Miami, Florida
12.1999

Skills

  • Housekeeping services
  • Time management
  • Administrative organization
  • Interpersonal awareness
  • Schedule setting
  • Organization and Time management
  • Collaboration
  • Verbal and written communication
  • Teamwork
  • Compassion
  • Relationship-Building
  • Responsible

Timeline

Head Butler

Norwegian Cruise Line Holdings Ltd.
03.2003 - 11.2006

Buttler

Celebrity Cruises
05.2001 - 09.2003

High School Diploma -

Institute Of Professional Technic Changuinola

BBA - Strategic Leadership Management

College Course, Miami
Julio Valle Puerto