Valon Lutvi
Granbury
Summary
Adept at fostering customer relationships and enhancing satisfaction, demonstrated through a successful tenure at Auto Villa. Skillfully balances strong multitasking abilities with a professional demeanor, driving efficiency and positive outcomes. Excels in relationship management and issue resolution, contributing to significant improvements in customer service and operational processes.
Overview
10
10
years of professional experience
Work History
Waiter
Pastafina
07.2024 - 07.2025
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Automotive Sales
Auto Villa
01.2017 - 06.2024
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Gained repeat business from satisfied customers by maintaining regular communication and fostering long-term relationships.
- Improved dealership''s online presence by promptly responding to customer inquiries and reviews on various platforms, showcasing exceptional service.
- Organized engaging in-store events to attract potential buyers, increasing foot traffic and brand awareness.
Automotive Sales
Autobarn Fiat of Evanston
04.2016 - 12.2016
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Gained repeat business from satisfied customers by maintaining regular communication and fostering long-term relationships.
- Streamlined sales processes to improve efficiency, ensuring timely completion of paperwork and vehicle delivery.
- Facilitated seamless transactions for out-of-town buyers through clear communication, detailed documentation, and coordination with local transportation services.
Manager
Nick's Pasta & Pizza
06.2015 - 03.2016
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Education
High School Diploma -
Mather High School
Chicago, Illinois06.2015
Skills
- Strong multitasking
- Professional Appearance
- Cash Handling
- Service prioritization
- Relationship Management
- Friendly and Enthusiastic
- Relationship Building
- Financing knowledge
- Documentation And Reporting
- Issue Resolution
- Professional Demeanor
Languages
Albanian
Limited Working
English
Full Professional
Timeline
Waiter
Pastafina
07.2024 - 07.2025
Automotive Sales
Auto Villa
01.2017 - 06.2024
Automotive Sales
Autobarn Fiat of Evanston
04.2016 - 12.2016
Manager
Nick's Pasta & Pizza
06.2015 - 03.2016
High School Diploma -
Mather High School
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