Valorie H. Yeager
D'Iberville,MS
Summary
Experienced with multi-site management, team leadership, and operational optimization. Utilizes strategic planning to drive efficiency and enhance customer satisfaction. Track record of fostering team collaboration and achieving business goals.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
District Manager with demonstrated experience managing company assets and developing people for future growth. Strategic planner talented in seeing multiple options for improvement, operational streamlining and potential growth.
Overview
20
20
years of professional experience
Work History
District Manager
Family Dollar
Hattiesburg, MS
07.2021 - Current
- Led district operations, ensuring compliance with company policies and procedures.
- Developed and implemented strategic sales initiatives to enhance store performance.
- Mentored store managers, fostering leadership skills and promoting team cohesion.
- Analyzed sales data to identify trends and improve inventory management practices.
- Conducted regular assessments of store operations, identifying areas for process improvement.
- Oversaw recruitment and training processes, enhancing staff capabilities and retention rates.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
- Implemented risk-management protocols for loss prevention, leading to a consistent decrease in shrinkage rates across the district.
- Championed a culture of continuous improvement by regularly soliciting feedback from employees and implementing changes based on their suggestions.
- Managed budget development process for the district, allocating resources effectively to drive growth while remaining fiscally responsible.
- Ensured compliance with all company policies and procedures, conducting regular audits and training sessions.
- Enhanced customer satisfaction, conducting regular store visits to ensure compliance with service standards.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Store Manager
Family Dollar
Biloxi, Mississippi
11.2012 - 09.2021
- Optimized store performance at Family Dollar in Biloxi, Mississippi. Commenced tenure with the organization in November 2012 and actively contribute to ongoing success.
- Job Duties consist of the following: Training all upcoming customer service representatives, assistant managers, store managers, and some District managers. Open and closing store daily, Deposits, Cashiering, Stocking, making schedule, Keeping store clean and organized, Checking all bills paid out. Interview and hiring associates. Working with surrounding stores to help keep them staffed as well. Checking in vendors with current products. Merchandising the store, Setting sales ads and signage, Daily assignments from district manager, Resetting merchandise areas, Household cleaning duties, And anything else assigned by company and/or upper management.
- Trained and developed team members to enhance customer service and operational efficiency.
- Directed daily store operations, ensuring compliance with company policies and procedures.
- Managed inventory levels, implementing effective restocking strategies to minimize stockouts.
Optician
Eye Mart Express
Gulfport, MS
10.2008 - 07.2012
- I assisted the customers with making their eye glass selection, fitted and sized them. Took measurements of customers, relayed prescriptions, answered phones, filed with insurances and processed paperwork. I also was taught how to make the prescription lenses. Repaired or replaced broken glasses.
- Provided personalized eyewear consultations to enhance customer satisfaction and product fit.
- Analyzed optical prescriptions to ensure accurate lens fitting and adjustments.
- Demonstrated proficiency in using optical equipment for frame selection and lens crafting.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Managed inventory effectively, ensuring diverse and adequate selection of eyewear for various customer preferences and prescriptions.
- Addressed and resolved customer concerns promptly, maintaining positive reputation in community.
- Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
Assistant store manager/ Back door receiving manager
Kellwood Outlet
06.2006 - 09.2008
- I processed merchandise, checked in vendors, inventory merchandise, cashier, stock sales floor, merchandise sales floor, make schedules, process bills, cleaning duties, answer phones, help customers with their selections, and any other duties assigned by Store manager or Home office.
- Supervised daily store operations to ensure compliance with company policies and procedures.
- Trained and mentored staff on customer service best practices, enhancing team performance and engagement.
- Implemented inventory management strategies to optimize stock levels and reduce shrinkage.
- Coordinated visual merchandising efforts to create appealing displays that drive customer interest and sales.
- Managed scheduling and staffing to maintain optimal coverage during peak business hours, improving service efficiency.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed inventory levels, optimizing stock flow and reducing excess items in warehouse.
- Conducted regular audits of received merchandise to maintain quality control standards.
- Unloaded, sorted and stored incoming merchandise.
- Managed shipping and receiving team, overseeing training, schedules and work assignments.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Enhanced warehouse organization for smoother operations and improved productivity.
- Maintained high levels of customer satisfaction by ensuring prompt processing of returned items and swift resolution of any issues.
- Reduced product damage by establishing thorough inspection procedures during the receiving process.
- Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
- Prospected for leads to build pipeline and convert to sales opportunities.
Education
High School -
Diberville High School
Skills
- Strong commitment to tasks
- Consistently dependable
- Adaptable to team and individual tasks
- Strong interpersonal skills in retail settings
- Collaborative problem-solving
- Eager to learn new skills
- Leadership skills
- Customer service
- Multitasking
- Teamwork and collaboration
- Positive attitude
- Recruiting and hiring
- Customer relations
- Team development
- Operations improvements
- Policies and procedures
- Team collaboration
- Active listening
Personal Profile
- Name: Valorie H. Yeager
- Sex: Female
- Nationality: white
- Date of Birth: 05/14/1980
- Graduated from: Diberville High School
- Phone # 228-249-1761
Section name
- Thank you so much for the consideration
- Make Presentation much more fun
Timeline
District Manager
Family Dollar
07.2021 - Current
Store Manager
Family Dollar
11.2012 - 09.2021
Optician
Eye Mart Express
10.2008 - 07.2012
Assistant store manager/ Back door receiving manager
Kellwood Outlet
06.2006 - 09.2008
High School -
Diberville High School