Summary
Work History
Education
Skills
Languages
Timeline
Generic

Valérie GASSELIN

Woodland Hills,CA

Summary

Currently living in Los Angeles and passionate about communication and aviation. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. iI would love to continue my career with Air France bring a French touch with my experience . I believe which will add value to your upcoming "Air France lounge in Los Angeles.

Work History

Flight Manager & Supervisory Technician Customer

Air France-KLM
France , French
2008 - 2022
  • Preparation and management of flights, short, medium and long-haul following procedures and instructions of air traffic control, ATC message, monitoring of TACT slots. Treatment of irregularities and rerouting passengers in cohesion with resources and various collaborators, analysis, synthesis and flight report.
  • Treatment of irregularities and rerouting passengers in cohesion with resources and various collaborators, analysis, synthesis and flight report.
  • Coordinated with air traffic control, maintenance personnel and other airport staff to ensure safe take-offs and landings.
  • Technically assisted station attendants and leaders to resolve their problems and find solutions during passengers check-in on a flight in compliance with business procedures, safety and security rules.

Commercial Ground Agent

Air France-KLM
, France
1998 - 2007
  • Accompanied and retain passengers during travel journey. Insured the brand promise in compliance with the business procedures, safety and security rules.
  • Checked-in passengers, issued boarding passes and answered questions about flight schedules.
  • Proactively carry out commercial and operational support operations. Achieving the operational and economic objectives set. As a team, share business, tools, procedures, products and report malfunctions.

Education

Software : Word, Excel, Page Maker Xpress - Computer Software And Media Applications

HEIG ECEN IFPA
France

Professional Training - Preparation and management of short, medium, long haul

AIR FRANCE SCHOOL
France

Training in Communication Professions

IDA
France

Skills

  • Management
  • Communication
  • Problem solving
  • Aeronautical procedures
  • Analytical mind
  • Sense of rigor

Languages

French
Native/ Bilingual
English
Professional
Spanish
Limited
italian
Limited

Timeline

Flight Manager & Supervisory Technician Customer

Air France-KLM
2008 - 2022

Commercial Ground Agent

Air France-KLM
1998 - 2007

Software : Word, Excel, Page Maker Xpress - Computer Software And Media Applications

HEIG ECEN IFPA

Professional Training - Preparation and management of short, medium, long haul

AIR FRANCE SCHOOL

Training in Communication Professions

IDA
Valérie GASSELIN