System Administration
Van Apperson
Information Technology
Sylvester,GA
Summary
Experienced Inventory Specialist specializing in merchandising, tagging and display set-up. Adept at completing multiple simultaneous tasks in challenging, fast-paced environments.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
Work History
IT Inventory Specialist
Albany State University
Albany, GA
04.2019 - Current
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Marked stock items with identification tags, stamps, electric marking tools or other labeling equipment.
- Verified contents of inventory loads against Bills of Lading.
- Performed data entry and completed proper paperwork.
- Reviewed and analyzed forecast data to determine and address inventory needs.
Desktop Support Technician I-II
Albany State University
Albany, GA
10.2015 - 03.2019
- Collaborated with faculty and staff to optimize scheduling of repair and upgrade jobs, minimizing resource availability disruptions.
- Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation.
- Worked with various systems, software and peripherals and various types of games.
- Obtained and evaluated information about new systems, peripherals and software technology.
- Purchased, setup and installed new computers.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Helped streamline repair processes and update procedures for support action consistency.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Patched software and installed new versions to eliminate security problems and protect data.
Computer Lab Assistant
Albany State University
Albany, Georgia
01.2014 - 07.2015
- Handled lab equipment, cleaned keyboards, monitors and disk drives.
- Supported all computer lab operations.
- Diagnosed hardware problems and fixed faults or contacted appropriate repair service.
- Provided instruction to all lab users on proper use of all equipment.
Education
Associate of Science - Computer Information Systems
Darton State College
Albany, GA 08.2012 - 07.2015
Skills
Inventory counts
Systems and software programs
Shipping and receiving
Order management
Equipment monitoring
Order picking and processing
Operations
RFID tracking
New System Deployment
Data Transfer Best Practices
Ticketing System Oversight
Desktop support
Application support
Mac systems
Technical issues analysis
Planning and Coordination
Customer service expert
Certification
A+ Certified
Interests
Timeline
A+ Certified
07-2021
HDI Certified
03-2021
IT Inventory Specialist
Albany State University
04.2019 - Current
Desktop Support Technician I-II
Albany State University
10.2015 - 03.2019
Computer Lab Assistant
Albany State University
01.2014 - 07.2015
Associate of Science - Computer Information Systems
Darton State College
08.2012 - 07.2015