- Mindfulness Practices
- Backpacking and Hiking
- Adventure Travel
- Electronics and Circuit Building
- Enjoy hobbies that combine physical activity with outdoor exploration
- Horseback Riding
- Astrology
- DIY and Home Improvement
- Auto Repair/Restoration
- Camping
- Running
- Reading
- I like working with my hands and fixing things
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Music
Van-Thao Ngo
Denver,CO
Summary
Dependable and organized professional with experience in restaurant management, vendor communication and scheduling, team coordination, and customer service.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry Auxiliary Operations Coordinator position. Ready to help team achieve company goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Goal-oriented Operations Team Lead with exceptional customer relations, conflict resolution and safety management skills. Sound judgment and self-directed mindset to handle routine and complex challenges with minimal oversight.
Overview
24
24
years of professional experience
Work History
Head Chef/Operations Team Leader
Maui Mamas
Denver, CO
06.2016 - Current
- Led culinary team to deliver high-quality dishes in fast-paced environment.
- Developed seasonal menus emphasizing local ingredients and innovative flavors.
- Streamlined kitchen operations, improving efficiency and reducing waste.
- Trained and mentored junior chefs to enhance skills and maintain standards.
- Implemented food safety protocols ensuring compliance with health regulations.
- Collaborated with front-of-house staff to create seamless dining experiences.
- Managed inventory, optimizing supply chain for cost-effective procurement.
- Conducted regular quality assessments to maintain exceptional food presentation and taste.
- Placed orders to restock items before supplies ran out.
- Managed food costs effectively with careful menu planning, accurate portion control, and utilization of seasonal ingredients.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Created recipes and prepared advanced dishes.
- Fostered a positive working environment by promoting teamwork and open communication among all kitchen staff members.
- Maintained strict adherence to health department regulations by enforcing proper food handling practices throughout the kitchen area.
- Collaborated with front-of-house team to ensure seamless service during high-volume periods, resulting in increased customer satisfaction rates.
- Initiated sustainability audit, reducing environmental impact with eco-friendly practices and sourcing.
- Optimized kitchen layout for maximum efficiency, enabling faster preparation times without sacrificing food quality.
- Monitored food production to verify quality and consistency.
- Worked closely with front-of-house staff to facilitate excellent customer service.
- Evaluated food products to verify freshness and quality.
- Assisted with menu development and planning.
Associate
Amazon
Aurora, CO
01.2020 - 08.2023
- Led cross-functional teams to streamline operational workflows and enhance efficiency across departments.
- Streamlined project workflows for enhanced efficiency, adopting agile methodologies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Observed packing operations to verify conformance to specifications.
- Analyzed performance metrics to identify areas for improvement, driving strategic initiatives that enhanced service delivery.
- Mentored junior associates, fostering a collaborative environment that encouraged professional growth and skill development.
- Managed project timelines and deliverables, ensuring alignment with company objectives and stakeholder expectations.
Sushi Chef
Snow Fox
Denver, CO
01.2013 - 02.2016
- Prepared high-quality sushi utilizing traditional techniques and fresh ingredients.
- Ensured adherence to food safety regulations and sanitation standards.
- Mentored junior chefs in sushi preparation and presentation skills.
- Streamlined workflow processes to enhance kitchen efficiency during peak hours.
Restaurant Server
BOA
Denver, CO
04.2011 - 07.2013
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed multiple tables simultaneously, maintaining high efficiency during peak hours.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery.
- Trained new servers on menu items, service standards, and operational procedures.
Restaurant Server
Pho Duy
Denver, CO
05.2002 - 06.2012
- Resolved guest complaints promptly, enhancing overall dining experience and loyalty.
- Implemented process improvements that streamlined service flow and reduced wait times.
- Mentored junior team members, fostering a collaborative and supportive work environment.
- Conducted regular inventory checks to maintain stock levels and minimize waste.
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
- Established rapport with regular customers, fostering loyalty through exceptional service.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Promoted a safe working environment by adhering to food safety standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed multiple tables simultaneously, maintaining high efficiency during peak hours.
Education
Associate of Applied Science - Behavioral Health And Social Work
Community College of Denver
Denver, CO05-2028
Skills
- Vendor relations
- Prioritization and organization
- Attention to detail
- Team leadership
- Workflow coordination
- Inventory rotation
- Equipment maintenance
- Health regulations
- Process improvements
- Leadership qualities
- Special event catering
- Customer service
- Inventory management
Interests
Timeline
Associate
Amazon
01.2020 - 08.2023
Head Chef/Operations Team Leader
Maui Mamas
06.2016 - Current
Sushi Chef
Snow Fox
01.2013 - 02.2016
Restaurant Server
BOA
04.2011 - 07.2013
Restaurant Server
Pho Duy
05.2002 - 06.2012
Associate of Applied Science - Behavioral Health And Social Work
Community College of Denver