Vance Acevedo

Responsible for in-store shopping & car-side customer delivery and customer service for our online pick up customers. Duties include selecting fresh quality products for our customers and to fulfill their online orders in a timely and efficient manner. Assist customers in store to insure that each guest has an amazing experience that makes them want to make KS 151 their store of choice.

Right out of the gate have consistently found innovative ways to work with and for other departments to better serve and support our pick up customers. Helped discover and adopt numerous best practices from other successful e-commerce teams.

• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Responsible for shopping for, delivering to customers in a timely, professional, efficient and profitable manner.
• 5 years of business excellence with over 6,000 customers shopped for. Diamond top rated shopper with a 5.0 customer service of excellence rating. Over 3,000 hours supporting Kroger online or partner shop orders.

• Greeted customers and helped with product questions, selections, and purchases.
• Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
• Helped customers complete purchases, locate items, and join reward programs.
• Handled sales transactions professionally, resolving customer issues while adhering to company policies.
• Top performing sales associate driving rewards credit card sals which was a key metric for our organization

Responsible for sales and marketing activities for a variety of media companies and sports organizations.

Led, trained and developed in-store grocery and retail sales teams to conduct customer marketing and sales activities. Price Chopper, Hyvee, Kroger, Safeway & Albertsons were just a handful of organizations we contracted with.

Supported Denver Media News, Mclatchy, Chattham Asset Management and publications including the KC Star, Denver Post, Colorado Springs Gazette. Marketing support for Kansas City Chiefs and KU.

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Increased sales revenue by developing and implementing effective sales strategies.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Led a successful sales team by providing motivational coaching and performance-based incentives.

• Responsible for managing small business to global sized business customers.
• Managed relationships with C Suite executives, business owners & IT Managers & Leaders.
• Consistently lead sales teams which delivered top 10% sales level results.
• Delivered top 10% performance all 10 years @ AT&T
• Closed some of biggest deals in company history

• Enhanced product knowledge within the sales team through continuous training and workshops.
• Negotiated contracts skillfully, ensuring mutually beneficial terms for both clients and the company.
• Maximized lead generation efforts through targeted prospecting campaigns in collaboration with marketing teams.
• Established and oversaw collaborative relationships with independent sales representatives.
• Consistent top performing sales leader for over a decade. Only 1 of 10 to ever be inducted into Sales Hall of Fame for top level sales results and customer satisfaction ratings.