Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Vance Locke

West Palm Beach,FL

Summary

Tactful Claims Specialist with expertise in settlement preparation, claims processing and appeal filing. Diplomatic and personable professional accustomed to handling sensitive, confidential information and investigating complex liability claims. Committed to maintaining customer satisfaction and contributing to company success.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Claims Specialist

Alacrity Solutions
12.2021 - Current
  • Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
  • Followed up with customers on unresolved issues.
  • Monitored compliance with regulations and industry best practices to promote fair and proper treatment for insured customers.
  • Performed administrative duties by verifying documentation, researching facts and contacting other parties involved to determine fault percentages and minimize potential losses.
  • Posted payments to accounts and maintained records.

Sales Development Representative

SmartRent
06.2021 - 06.2022
  • Established relationships with prospects and customers to promote product understanding and drive sales growth.
  • Developed and maintained positive relationships with key decision-makers and influencers.
  • Utilized [Software] to manage sensitive client information and update existing and new client profiles.
  • Won new business by articulating full value of company's capabilities to prospects.

Catastrophe Claims Adjuster

Qa Claims
08.2021 - 11.2021
  • Evaluated insurance policies and analyzed damages to determine coverage.
  • Prepared summaries of damage, payments, and policy coverage.
  • Established relationships with clients and insurance companies to foster timely claims resolution.
  • Answered customer questions regarding deductibles.

Sales Development Representative

Careerminds
06.2020 - 06.2021
  • Established relationships with prospects and customers to promote product understanding and drive sales growth.
  • Developed and maintained positive relationships with key decision-makers and influencers.
  • Utilized salesforce to manage sensitive client information and update existing and new client profiles.
  • Won new business by articulating full value of company's capabilities to prospects.

Sales Account Manager

Sales Focus
08.2019 - 06.2020
  • Created proposals for new and repeat customer business transactions.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Developed sales strategy based on research of consumer buying trends and market conditions.
  • Forecasted sales and established processes to achieve sales objectives and related metrics.

Education

Bachelor of Arts - Psychology

Kentucky State University
Frankfort, KY
05.2012

High School Diploma -

Lafayette High School
Lexington, KY
05.2008

Skills

  • Corporate Systems
  • Insurance Terminology
  • Electronics Knowledge
  • Negotiation Leadership
  • Settlement Management
  • Special Handling
  • Attorney Collaboration
  • Team Meetings
  • Microsoft Office
  • Insurance Industry Experience
  • Account Management Expertise
  • Insurance Coverage Limits

Certification

  • IACP APPRAISER, Bureau of Certified Auto Appraiser - OCT 2023-current
  • Licensed Insurance Adjuster - July 2021-current
  • Licensed Appraiser - August 2022-current
  • Licensed Insurance agent -January 2016-current

Timeline

Claims Specialist

Alacrity Solutions
12.2021 - Current

Catastrophe Claims Adjuster

Qa Claims
08.2021 - 11.2021

Sales Development Representative

SmartRent
06.2021 - 06.2022

Sales Development Representative

Careerminds
06.2020 - 06.2021

Sales Account Manager

Sales Focus
08.2019 - 06.2020

Bachelor of Arts - Psychology

Kentucky State University

High School Diploma -

Lafayette High School

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Vance Locke