Vance Millward
Caldwell,ID
Summary
Skilled technical professional with hands-on experience in diagnosing, troubleshooting, and maintaining mechanical and electrical systems. Proven expertise in optimizing operations, managing service workflows, and implementing systematic processes to improve efficiency. Strong track record of managing complex projects, ensuring safety and compliance, and fostering positive relationships with both customers and colleagues. Motivated by challenges and committed to delivering high-quality, reliable service.
Overview
22
22
years of professional experience
Work History
Service Advisor/Service Writer
Grizzly Sports
05.2006 - 02.2025
- Managed troubleshooting and repair operations for a variety of mechanical and electrical systems, acting as a liaison between the technical team and customers to ensure timely and accurate solutions
- Developed and optimized diagnostic procedures, enhancing repair efficiency and minimizing downtime
- Created detailed work orders, estimates, and managed parts inventory, ensuring resource availability for timely repairs and smooth operations
- Coordinated multi-step repair schedules, working closely with technical teams to align customer needs with timely service delivery
- Leveraged software for data tracking, inventory management, and technical documentation, ensuring precision and compliance
- Supported warranty processes and vendor relationships, ensuring timely resolutions and effective coordination
Parts Manager
Grizzly Sports
08.2003 - 02.2025
- Led department team in day-to-day operations
- Managed parts inventory and vendor relationships
- Coordinated with service and sales departments to ensure parts availability for repairs and/or upgrades
- Maintained accurate inventory records using dealership management software
Skills
- Technical Troubleshooting & Diagnostics
- Equipment Maintenance & Repair
- Computer & Software
- Instrumentation & Process Control
- Preventive Maintenance
- Safety & Compliance
- Project Scheduling & Coordination
- Technical Documentation
- Customer & Vendor Relations
- Invoice processing
- Multitasking and organization
- Attention to detail
- Team leadership
Accomplishments
- Successfully managed service operations for 19 years with consistent customer satisfaction.
- Developed streamlined processes for parts ordering and inventory management.
- Built and maintained strong relationships with vendors and business partners.
- Demonstrated exceptional loyalty by staying with Grizzly Sports for over 22 years, from 2002 to 2025, while maintaining an outstanding record of attendance and reliability throughout my career.
- Achieved Forklift Certification.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Service Advisor/Service Writer
Grizzly Sports
05.2006 - 02.2025
Parts Manager
Grizzly Sports
08.2003 - 02.2025
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