Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vance Naftal

Brighton,MA

Summary

Well rounded worker with experience in retail, valet, construction, and hospitality. Skilled multitasker who prioritizes professionalism and exceptional results. Have been working full time and enrolled in college for years while maintaining exceptional marks. No stranger to responsibility and time management. Enrolled in a JD program at New England Law school with the intent to become a trial attorney.

Overview

8
8
years of professional experience

Work History

Bartender

Penguin Pizza
Boston, MA
09.2022 - Current
  • Displayed and retained extensive knowledge of liquors, wines and entrees.
  • Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Organized storeroom inventory of supplies such as cups, napkins, straws.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.

Operations Manager

CVS Pharmacy
Boston, MA
07.2021 - 09.2022
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Addressed customer concerns with suitable solutions.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Responded to information requests from superiors, providing specific documentation.
  • Produced SOPs to document workplace procedures and optimize productivity through standardization.
  • Monitored resource use to achieve set goals within budget constraints.
  • Analyzed and controlled materials, supplies and equipment operational expenses.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.

Insurance Sales Agent

American Income Life Insurance Company
Portsmouth, NH
07.2020 - 01.2021
  • Negotiated with underwriters to obtain competitive rates for customers.
  • Rewrote and reinstated insurance policies, following underwriting and business rules.
  • Interviewed prospective clients to gather information on financial needs and discuss existing coverage.
  • Exceeded company sales goals for new policies.
  • Analyzed customer feedback to improve sales strategies and tactics.

Customer Service Representative

OnBrand24
Portsmouth, NH
04.2020 - 01.2021
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Set up and activated customer accounts.
  • Consulted with customers to resolve service and billing issues.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.

Office Manager

JCEades Construction
Ellicott City, MD
01.2019 - 04.2020
  • Managed office budget to handle inventory, postage and vendor services.
  • Reviewed files and records to obtain information and respond to requests.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Coded and entered daily invoices with in-house accounting software.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Used judgment and initiative in handling confidential matters and requests.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Interpreted and communicated work procedures and company policies to staff.

Valet Parking Attendant

Town Park
West Palm Beach, FL
07.2018 - 12.2018
  • Transported vehicles between various locations as needed.
  • Provided directions to nearby attractions or restaurants when asked by customers.
  • Adhered to all local traffic laws when driving customer's vehicles.
  • Provided customers with valet tickets upon arrival and collected tickets upon departure.
  • Greeted guests, explained valet procedures and answered questions to drive satisfaction and repeat business.
  • Managed cash transactions accurately and efficiently.
  • Assisted customers in loading and unloading luggage.

Snackbar Cashier

Bard College at Simon's Rock
Great Barrington, MA
10.2016 - 10.2017
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.

Education

J.D. - Law

New England Law School
Boston
05-2027

Bachelor of Arts - International Relations

University of Massachusetts - Boston
Boston, MA
05.2024

Some College (No Degree) -

Bard College At Simon's Rock: The Early College
Great Barrington, MA

Skills

  • Outstanding Customer Service
  • Cash and Credit Transactions
  • Outgoing Personality
  • Safe Serving Knowledge
  • Complex Problem-Solving
  • Licensed Insurance Agent
  • Identification Verification
  • Wine and Liquor Expertise
  • Staff Management
  • Excellent Judgment
  • Ordering Procedures
  • Marketing and Sales Experience
  • Inventory
  • Management Skills
  • Perceptive and Analytical

Timeline

Bartender

Penguin Pizza
09.2022 - Current

Operations Manager

CVS Pharmacy
07.2021 - 09.2022

Insurance Sales Agent

American Income Life Insurance Company
07.2020 - 01.2021

Customer Service Representative

OnBrand24
04.2020 - 01.2021

Office Manager

JCEades Construction
01.2019 - 04.2020

Valet Parking Attendant

Town Park
07.2018 - 12.2018

Snackbar Cashier

Bard College at Simon's Rock
10.2016 - 10.2017

J.D. - Law

New England Law School

Bachelor of Arts - International Relations

University of Massachusetts - Boston

Some College (No Degree) -

Bard College At Simon's Rock: The Early College

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Vance Naftal