Summary
Overview
Work History
Education
Skills
Education Credentials
Timeline
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VANCE TYRE PLEASANT

Keller

Summary

Experienced professional seeking full-time position to utilize strong interpersonal skills, effective time management, and problem-solving expertise. Committed to delivering exceptional results and contributing to organizational success. Diverse experience and drive for excellence in a dynamic work environment.

Overview

37
37
years of professional experience

Work History

Ramp Associate

Amazon
01.2021 - Current
  • Marshals Amazon cargo jets into their designated parking spaces
  • Assists with loading of cargo cans on to or off of cargo jets directly or indirectly
  • Loads cargo cans from the caster deck onto cargo tugs for jet loading
  • Drives and maneuvers belt loader and power stows to load smaller cargo packages and bags onto or off of cargo jets
  • Awarded " Employee of the Month" 2022

Courtesy Bus Driver

Avis Budget Corporation
01.2014 - 01.2020
  • Responsible for the safe and timely transport of passengers from terminal to base for the pick up of rentals
  • Provide quality customer care and assistance loading luggage and other personal effects

Transportation Security Officer

Transportation Security Administration
01.2013 - 01.2014
  • Provided security at the checkpoints of Denver International Airport ensuring that passengers proceeded beyond the travel document clearing station to the x-ray machine
  • Watched for prohibited items and conducting pat-down searches for additional security
  • Maintained customer relations carefully managing stressed populations with regard to time and consideration

Instant Return Representative

Hertz Corporation
01.2011 - 01.2013
  • Responsible for quality customer care ensuring customers were properly billed upon the return of rentals and all other general service including providing directions, assisting the elderly, and families with children

Print Service Technician

Southwest Airlines
01.2004 - 01.2009
  • Provided 'best-in-class' customer service to multiple departments at the headquarters at Love Field
  • Spearheaded and monitored small-to-large digital print projects, focusing on administrative forms, checks, and travel vouchers, and technical manuals used internally by all departments and senior-level executives
  • Collaborated with team members to meet deadlines for up to 20 projects daily in a deadline driven environment

Network Technician

Southwest Airlines
01.2000 - 01.2004
  • Communicated with team of three technicians to identify and quickly resolve technical problems
  • Monitored and handled troubleshooting of Southwest Airline's network including flight operations, ground services, airport operations, Love Field hub, and cargo facilities and documented errors/corrective actions

Call Center Representative

Southwest Airlines
01.1998 - 01.2000
  • Answered incoming calls from customers assisting them with travel plans and consulted with passengers about flight times, departure cities, and best rates
  • Handled payment/credit card information and assisted with medical issues and unusual travel situations

Cartographer

Arkansas Geological Commission
01.1988 - 01.1998
  • Conducted tours of the learning center providing children of area schools with creative presentations
  • Utilized artistic skill to design more than 30 oil paintings and large mural displays as well as graphic illustrations for the earth science museum using CorelDraw and Corel Photo-Paint
  • Led an 18-month project to design, render, and build a life-sized dinosaur for the children's museum

Education

Associates Degree - Computer Networking

Pulaski Technical College
North Little Rock, AR

Bachelors Degree - Art

University of Arkansas
Fayetteville, AR

Skills

  • Customer Service
  • High-Level Communication
  • Strategic Planning/Analysis
  • Graphic Design
  • High Quality Illustration
  • Network Administration
  • New Project Development
  • Service Orientation
  • Adobe Illustrator
  • Flash Animation
  • Quality Assurance
  • Blender 3D modeling software

Education Credentials

  • Associates Degree, Computer Networking, Pulaski Technical College, North Little Rock, AR
  • Bachelors Degree, Art, University of Arkansas, Fayetteville, AR

Timeline

Ramp Associate

Amazon
01.2021 - Current

Courtesy Bus Driver

Avis Budget Corporation
01.2014 - 01.2020

Transportation Security Officer

Transportation Security Administration
01.2013 - 01.2014

Instant Return Representative

Hertz Corporation
01.2011 - 01.2013

Print Service Technician

Southwest Airlines
01.2004 - 01.2009

Network Technician

Southwest Airlines
01.2000 - 01.2004

Call Center Representative

Southwest Airlines
01.1998 - 01.2000

Cartographer

Arkansas Geological Commission
01.1988 - 01.1998

Bachelors Degree - Art

University of Arkansas

Associates Degree - Computer Networking

Pulaski Technical College

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