Vanda Sieng
Technicaian
Long Beach,CA
Summary
Friendly Satellite Technician knowledgeable about TV, internet and WiFi products and systems. Proven skills in schedule management, sales and documentation. Prepared to offer 8 years' experience in the field to a fast-paced new position with room for advancement. Proficient installation and repair technician well-versed in satellite services. Skillful installing new systems, troubleshooting problems and correcting issues. Positive and upbeat team player with good customer service and communication skills. Effective at setting up, programming and configuring devices in homes and businesses for customers to access satellite TV and internet services. Experienced in pulling cable, installing devices and educating users on basic procedures. Experienced installation and repair technician with work history setting up, repairing and configuring telecommunications equipment. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills.
Overview
3
3
years of post-secondary education
23
23
years of professional experience
Work History
Care Taker
IHSS In Home Support Services
Long Beach, CA
05.2013 - Current
- Planned, prepared and served meals and snacks according to prescribed diets.
- Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
- Scheduled and accompanied clients to medical appointments.
- Helped clients with hygiene-related tasks such as brushing teeth, bathing, grooming and toileting.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Ran errands for customers, including shopping, and picking up other necessities.
- Shopped for groceries regularly in order to keep house stocked with necessities.
Satellite Installation Technician
ATT
Compton, CA
05.2015 - 08.2020
- Maintained excellent levels of customer service by efficiently meeting customer needs for all types of satellite systems.
- Gave customers accurate quotes on satellite repair and installation packages .
- Upsold new products to existing and new customers, exceeding goals by 50%.
- Used understanding of circuit diagrams to perform effective repairs and increase equipment lifetime 80%.
- Calibrated newly installed and repaired equipment with meter according to customer needs and package plans.
- Set up and programmed devices and educated customers on use.
- Troubleshot and diagnosed issues in order to determine appropriate repair procedures.
- Installed and configured new devices and system components.
- Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
- Coordinated installation of new users and relocations of existing users.
- Fed cables through access holes, attics and floor spaces.
Satellite Installation Technician
DIRECTV® Official
Compton, CA
07.2012 - 05.2015
- Routed home visits using toner and quickly adapted routes based on changing weather and construction to stay on schedule.
- Maintained excellent levels of customer service by efficiently meeting customer needs for all types of satellite systems.
- Upsold new products to existing and new customers, exceeding goals by [Number]%.
- Used understanding of circuit diagrams to perform effective repairs and increase equipment lifetime 80%.
- Calibrated newly installed and repaired equipment with meter according to customer needs and package plans.
- Set up and programmed devices and educated customers on use.
- Tested existing equipment for functionality, quickly and accurately diagnosing problems to provide comprehensive solutions.
- Stayed up-to-date on changes in Directv technology to offer customers updated equipment and provide accurate and thorough operation demonstration.
- Made over 8 home visits to inspect, repair or install satellite systems.
- Fed cables through access holes, attics and floor spaces.
- Configured internet connections, routers and wireless access for devices.
- Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
Barista
Starbucks
Long Beach, CA
10.2005 - 11.2010
- Maintained regular and consistent attendance and punctuality.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas every hour.
- Served individually made coffee drinks 100 customers daily.
- Made and served 80 café beverages per day with speed, quality and consistency.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Decreased waste by [Number]% through designing effective signage for recycling and composting.
- Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
- Memorized ingredients and recipes for 30 specialty drinks.
- Cleaned counters, machines, utensils and seating areas daily.
- Advised over 30 customers daily on whole bean and bulk tea purchases by detailing origin, flavor and pairing recommendations.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales by more than 80%.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Memorized recipes for 50 specialty coffee beverages and seasonal offerings.
- Controlled line and crowd with quick, efficient service.
- Created over 10 drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Educated coworkers and customers about new products.
Security Officer
Platt Security
Signal Hill, CA
03.2004 - 08.2005
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Participated in staff meetings, special events and professional development activities.
- Monitored [Number]-point security camera system day and night to protect lives and property.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Moved throughout facility and among customers to remain aware of any developing security situations, including [Type] and [Type].
- Reported irregularities such as fire and safety hazards to maintenance.
Education
High School Diploma -
Cabrillo High School
Long Beach, CA 09.2000 - 06.2003
Skills
Customer education
undefinedTimeline
Satellite Installation Technician
ATT
05.2015 - 08.2020
Care Taker
IHSS In Home Support Services
05.2013 - Current
Satellite Installation Technician
DIRECTV® Official
07.2012 - 05.2015
Barista
Starbucks
10.2005 - 11.2010
Security Officer
Platt Security
03.2004 - 08.2005
High School Diploma -
Cabrillo High School
09.2000 - 06.2003
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