Vandalyn Green
Childersburg
Summary
Dynamic Account Executive, formerly Broker Assistant, specialized in insurance and underwriting support. Expert at managing documentation, processing renewals, and maintaining 100% compliance with industry regulations. Skilled in utilizing MS Office, ImageRight and AIM databases to enhance productivity
Overview
27
27
years of professional experience
14
14
years of post-secondary education
Work History
Account Executive, Licensed P&C Insurance Agent
CRC Insurance Services, Inc.
Birmingham
09.2013 - Current
- Principal contact for clients, maintain regular communication, answer questions, and resolve concerns promptly, emphasizing customer service.
- Oversee client’s renewals and policies, ensuring they are accurate and up to date.
- Collaborating with underwriting teams and serving as the main client contact.
- Assisting with claims management and ensuring clear communication between the agency and its clients.
- Manage the renewal marketing process, coordinating with producer to develop proposals and recommendations.
- Assist with new business.
- Managing ongoing client accounts.
- Continuous assessment of client risks.
- In-depth knowledge of existing policies.
- Solve client problems and diffuse escalated matters.
- Proficient in AIM, Imagine Right and Outlook.
- Birmingham, AL
Administrative Assistant Manager
Community Funeral Home
Sylacauga
12.1998 - 08.2021
- Managed daily office operations for a community-focused funeral service.
- Coordinated schedules for staff and client appointments effectively.
- Assisted families with arrangements and provided compassionate support.
Customer Care Representative
Protective Life Insurance Company
Birmingham
03.2012 - 09.2012
- Assisted customers with inquiries regarding insurance policies and claims processes.
- Resolved customer issues through effective communication and problem-solving techniques.
- Educated clients on policy options and benefits to enhance understanding and satisfaction
- Mail handling
- Lead and scheduled department activities
Reconciliation Account Specialist
HealthSouth/SCA
Birmingham
09.2004 - 03.2012
- Reconciled financial records and statements for accuracy and compliance.
- Analyzed discrepancies and resolved issues with various accounts.
- Reviewed payment transactions for proper documentation and authorization.
Education
Bachelor of Theology - Theology
Rushing Springs School of Theology
Sylacauga, Alabama 10.2025 - 03.2026
Certification/P&C License -
Alabama Independent Insurance Agents, Inc.
Birmingham, AL 09.2014 - 03.2026
Associate of Applied Science -
Central Alabama Community College
Childersburg, AL 09.1998 - 08.2000
Skills
- Communication
- Emotional intelligence (empathy)
- Adaptability
- Teamwork
- Critical thinking and problem-solving
- Creativity
- Leadership
References
- Rusty Hughes, Senior Vice President, CRC Group, 205-249-3006, rhughes@crcgroup.com
- David K. Sloneker, Senior Broker, CRC Insurance Services, Inc., 205-821-6772, dsloneker@crcgroup.com
- Charles Woods, Owner, Community Funeral Home, 256-208-6313
Timeline
Bachelor of Theology - Theology
Rushing Springs School of Theology
10.2025 - 03.2026
Certification/P&C License -
Alabama Independent Insurance Agents, Inc.
09.2014 - 03.2026
Account Executive, Licensed P&C Insurance Agent
CRC Insurance Services, Inc.
09.2013 - Current
Customer Care Representative
Protective Life Insurance Company
03.2012 - 09.2012
Reconciliation Account Specialist
HealthSouth/SCA
09.2004 - 03.2012
Administrative Assistant Manager
Community Funeral Home
12.1998 - 08.2021
Associate of Applied Science -
Central Alabama Community College
09.1998 - 08.2000