Achieved high levels of patient satisfaction through dedicated care and support for families. Enhanced patient well-being by delivering emotional support and effectively managing medication administration. Utilized in-depth knowledge of emergency care techniques to respond promptly to patient needs.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Home Health CNA
The Cottages Senior Living
Burnsville, Mn
03.2025 - Current
Exceeded patient expectations using compassionate care during daily activities, including hygiene, pressure relief and feeding.
Built relationships using conversation and companionship as well as offering friendly reminders for medication and doctor visits.
Reduced emergency incidents by carefully monitoring patients and reporting on physical or mental changes.
Administered rehabilitation using ambulation and range of motion exercises as prescribed.
Disinfected patient rooms, bathrooms and examination areas to prevent disease spread.
Safeguarded patient confidentiality by observing HIPAA and company-established protocols.
Worked well with different people to address challenges and solve problems collaboratively.
customer service
Naivas Supermarket
Nairobi Kenya
01.2016 - 09.2024
Answered questions and reported any complaints to the right managers
Made sure customers were satisfied with the service they received
Gained communication skills and ability to contribute in a group setting Lifting and transferring
Home Health Aide
Matha National Hospital
Nairobi Kenya
01.2006 - 05.2015
Cleaned houses, prepared meals and laundered linens for immobile clients.
Learned and followed medical regulations and requirements in dispensing care. Monitored patient vital signs and reported changes to supervisors to review treatment regimens.
Guided patients through different motions and exercises to support patient health and mobility.
Administered medications and aided self-administration clients to consume medication.
Wrote reports and documented patient conditions, vital signs and medication intake.
Education
High School Diploma -
St Mark
Kisii Kenya
Skills
Experience working in memory care setting
Team player
Knowledgeable with EMR systemsMedication
Familiar with Documenting vitalsUpdate electronic charts
Monitor vital signsCollaboration
Multitaskingclinical experience in acute care
Understands importance of maintaining a strong culture at work
CNA - Certified Nursing Assistant/Certified Home Health Aide at Ease in the House LLCCNA - Certified Nursing Assistant/Certified Home Health Aide at Ease in the House LLC