VANECIA BROWN
Brandon, Fl ,USA
Summary
Aspiring PCT aiming to become a Nurse Practitioner. Compassionate and customer service–oriented Medical Receptionist skilled in scheduling, billing, and confidential record keeping. Recognized for efficiency, strong communication, and empathy, ensuring smooth healthcare operations and positive patient experiences.
Overview
6
6
years of professional experience
Work History
Patient Care Clerk
New York Hotel Trades Council Health Center Inc.
10.2025 - Current
- Processed patient registrations and appointments efficiently using electronic health record systems.
- Maintained accurate patient files and documentation to ensure compliance with health regulations.
- Assisted healthcare staff with scheduling and administrative tasks to enhance workflow efficiency.
- Communicated effectively with patients regarding inquiries, ensuring clarity and understanding of services offered.
Medical Receptionist
Viva Eve OBGYN
03.2025 - 09.2025
- Managed multi-line phone systems, scheduled appointments, and handled patient check-ins and check-outs.
- Responded to patient inquiries, resolving issues with billing, referrals, and scheduling.
- Processed medical documentation including referrals, lab results, and physician correspondence.
Activity Leader
Greenwich House
08.2024 - 02.2025
- Maintained accurate and up-to-date documentation of team activities, decisions, and processes.
- Contributed to the development of strategic plans and goals for the team.
- Developed and optimized workflows, procedures, and best practices.
Concierge
The Bristol Assisted Living
03.2023 - 08.2023
- Answered telephone inquiries in regards to new admit patients.
- Documented all calls and packaging that comes to facility.
- Coordinated events, activities and outings, fostering social engagement, and enhancing residents' quality of life.
Medical Receptionist
Gandy Crossing Care
10.2021 - 03.2022
- Managed incoming phone calls, directed inquiries and scheduled appointments for medical staff and patients.
- Managed financial accounts for patients.
- Provided administrative help to the healthcare team, including preparing patient charts, managing medical documentation, and updating patient information.
Medical Receptionist
Tampa Family Health
12.2020 - 09.2021
- Handled patient insurance processing, answered and directed calls, scheduled appointments, greeted and checked in patients.
- Ensured proper documentation completion by patients, scanned insurance cards, and entered demographic information into EMR.
- Helped process registration for patients and abided by HIPAA processing standards.
Education
Associate of Arts - Liberal Arts
Hostos Community College
The Bronx, NY06.2025
HS Diploma - undefined
Armwood High School
05.2020
Skills
- Clear and concise communication
- Medical terminology
- Problem solving
- Team Collaboration
- Professionalism
- Microsoft Office
- MS Word
- Typing Speed: 75 WPM
- Medical documentation
- Team collaboration
- Medical office administration
- Medical billing and coding
- EMR / EHR
Key Qualifications
- Payment Posting
- Scheduling
- Leadership
- Microsoft 360
- Safety Protocols
- EOBs
- Organization
- Adaptability
- Managed Care (HMO, PPO, POS)
- Government Payers
- Emergency Procedures
- Electronic Medical Records (EMR)
- Electronic Health Records (EHR)
- Medical Billing
- ICD-9, ICD-10
Timeline
Patient Care Clerk
New York Hotel Trades Council Health Center Inc.
10.2025 - Current
Medical Receptionist
Viva Eve OBGYN
03.2025 - 09.2025
Activity Leader
Greenwich House
08.2024 - 02.2025
Concierge
The Bristol Assisted Living
03.2023 - 08.2023
Medical Receptionist
Gandy Crossing Care
10.2021 - 03.2022
Medical Receptionist
Tampa Family Health
12.2020 - 09.2021
Associate of Arts - Liberal Arts
Hostos Community College
HS Diploma - undefined
Armwood High School