Vaneeza Waseem
Hotel Planner
West Palm Beach,FL
1
Certification
9
years of professional experience
Detail-oriented Accounting major at Florida Atlantic University with 5+ years of experience in refund processing, billing management, financial reconciliation, and customer service across virtual, retail, and corporate environments. Demonstrated expertise in managing customer accounts, resolving complex payment disputes, analyzing basic financial statements, and supporting budget workflows. Proven track record of leveraging strong analytical skills and digital proficiency to optimize operations, ensure compliance with corporate policies, and drive accurate financial record-keeping.
Work History
Billing Specialist - TEMP
7 Months- Manage customer billing disputes, refund requests, and complex payment inquiries with a high degree of accuracy and professionalism.
- Review reservation discrepancies and execute financial adjustments using internal accounting software.
- Liaise between hotels, vendors, and clients to resolve payment processing issues, cancellations, and policy exceptions.
- Maintain meticulous case documentation to ensure strict compliance with corporate dispute and refund procedures.
- Support overall accounting workflows by auditing transaction records and identifying financial inconsistencies.
Virtual Customer Service Associate
1 Year 7 Months- Provided remote client support and sales assistance for premier brands, including Coach, healthcare clients, and cruise lines.
- Leveraged virtual platforms, including Citrix and Microsoft tools, to manage client accounts and resolve complex billing and technical issues.
- Assisted customers with platform navigation, digital order placement, and order troubleshooting.
- Collaborated with IT and product teams to identify recurring system bugs and improve overall digital client experience.
Beauty Advisor
1 Year 1 Month- Assisted in inventory management, ensuring product availability and organization on the sales floor.
- Collaborated with team members to create visually appealing product displays that attract customers.
- Trained new hires on company policies, product knowledge, and customer service best practices.
- Analyzed customer feedback to identify trends and recommend improvements for service delivery.
- Processed payments, entering sales in register for prompt customer service.
Sales Manager
5 Years 4 Months- Oversee daily department operations, supervising staff and managing cash reconciliation, end-of-day financial reporting, and register audits.
- Supported store accounting functions by assisting with budget development, expense forecasting, basic financial statement analysis, and variance reporting.
- Conducted market and pricing research to evaluate industry trends and assess financial impact on margins.
- Tracked and analyzed daily, weekly, and monthly inventory and sales metrics to maintain precise financial records and eliminate stock discrepancies.
Education
BBA - Accounting
Associate of Arts - Accounting
High School Diploma
Skills
Billing & Adjustments
Cash Handling
Reconciliation
Budgeting
Basic Financial Statement
Analysis
Variance Reporting
Inventory Control
Over six years in retail sales
Responsive customer assistance
Experienced in multimedia editing
Proficient in customer support
Beauty industry experience
Corporate professionals
Efficient scheduling abilities
Collaborative teamwork
Proficient in Google Ads search
Analytics certification expertise
Brand strategy development
Brand advocacy
Relationship management expertise
Strong leadership abilities
Market expansion strategies
Multitasking
Intuit quickbooks
Certification
- Microsoft Office Specialist: Excel Associate – Microsoft
- Licensed Esthetician | State of Florida
- QuickBooks
Timeline
Billing Specialist - TEMP
Hotel Planner
02.2026 - 09.2026Read More
Virtual Customer Service Associate
Aries
06.2023 - 01.2025Read More
Beauty Advisor
Ulta Beauty Inc.
04.2023 - 05.2024Read More
Sales Manager
Eisha Enterprise
06.2017 - 10.2022Read More
Florida Atlantic University
BBA from Accounting
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Palm Beach State College
Associate of Arts from Accounting
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John I Leonard High School
High School Diploma
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