Vanesa Begic
Holly Springs,USA
Summary
Experienced healthcare coordinator with an extensive background working alongside physicians and specialty practices, seeking to enter medical sales. Skilled in provider communication, referral management, and understanding clinic workflow. Motivated to apply relationship-building expertise and healthcare operations knowledge, to drive physician engagement and hospital contracting success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Clinical Coordinator
Tricity Family Medicine & Urgent Care
Holly Springs, North Carolina
08.2025 - Current
- Implemented new procedures to enhance clinic workflow and efficiency.
- Trained new staff on clinic protocols and best practices for patient interaction.
- Facilitated communication between patients and medical teams for seamless care delivery.
- Managed inventory of medical supplies to ensure availability for clinical operations.
- Assisted in developing training materials for ongoing staff education initiatives.
- Managed patient flow and directed nurses and doctors to ensure medical assignments are completed on time.
- Provided guidance and support to team members regarding clinical best practices.
- Facilitated communication between patients, family members, physicians, other healthcare providers, insurance companies.
- Participated in the recruitment process for new employees by conducting interviews and making hiring decisions.
- Ensured compliance with all applicable laws, regulations, policies, and procedures governing healthcare service delivery.
- Coordinated referrals for outside agencies when needed.
- Completed day-to-day duties accurately and efficiently.
- Completed Medication Prior Authorizations daily.
Medical Receptionist
TRICITY FAMILY MEDICINE & URGENT CARE
Holly Springs, US
09.2023 - Current
- Using computer applications
- Maintaining communication to increase revenue for practice
- Updating and filing patient medical records
- Triaging patients
- Check in patients/ collect copays
- Maintain clear, appropriate and accurate documentation
- Making outbound calls to patients who are missing annual Quality Management
- Monitor Care Gaps using HEDIS to ensure care quality scores are achieved, while simultaneously increasing claim reimbursement, and practice incentives while actively improving patient outcomes
- Ability to use knowledge to explain a practice or procedure while tailoring the information to specific needs
- Ability to build good relationships
Patient Service Associate/ Urgent Care Tech
FastMed Urgent Care
Fuquay-Varina, US
11.2022 - 02.2024
- Helping patients complete online registration
- Check in patients
- Taking copayments/prepayments
- Perform Non DOT/DOT Drug Screens
- Answering phones
- Epic trained
- Maintain clear, appropriate and accurate documentation
- Perform X Rays
Medical Assistant
William A Graber, MD- Weight loss Surgery- Bariatrics
Utica, US
08.2020 - 08.2022
- Sending out referrals for Pre Op/ Post Op Sleep Studies and Endoscopies
- Calling patients to schedule for hospital admissions, laboratory services, and radiology appointments
- Calling insurances to complete Prior Authorizations for medication and radiology imaging
- Incoming and outgoing faxes
- Triaging patients
- Training new hires
- Chart Prep
- Scheduling initial and follow up visits
Residential Counselor
Sitrin Health Care Center
New Hartford, US
12.2020 - 08.2020
- Assist residents with their daily routine, including preparing food, feeding, medication, medicine, and cleaning around the home
- Escort residents to medical appointments and to various errands around the city
ICF Coordinator
Sitrin Health Care Center
New Hartford, US
01.2019 - 12.2019
- Overseeing the needs/ duties of 2 ICF 12 bedroom homes for Individuals with Disabilities
- Scheduling staff
- Orientation instructor/ Interviewing potential hires
- Being on-call for weekends
- Maintaining and following state regulations
- Employee evaluations
Residential Counselor
Sitrin Healthcare
New Hartford, US
01.2017 - 01.2019
- Assist residents with their daily routine, including preparing food, feeding, medication, medicine, and cleaning around the home
- Administering Medicine
- Caring for Individuals with disabilities
Daycare Assistant
JUNIOR JUNCTION
Utica, US
09.2015 - 08.2017
- Helping children learn with writing, spelling, and reading
- Encouraging children to express themselves in a positive way
Education
Bachelor's - Bachelor of science
Utica University
Utica, NY05.2019
Skills
- Medical terminology
- Communication
- Passionate
- Organized
- Multi tasking
- Typing and computer proficiency in Windows based software
- Medical/ Insurance Billing
- EMR Systems
- Recruiting
- Leadership
- Conflict management
- Microsoft
- Reliable
- Staff training
- Team coordination
- Problem solving
- Time management
- Relationship building
Certification
- BLS Certification, 11/01/22, 11/01/24
- DOT/ Non DOT Urine Specimen Collector, 01/01/23, 01/01/28
Assessments
- Medical receptionist skills, Proficient, 06/01/22
- Managing physician schedules and maintaining accurate patient records, Proficient, 06/01/22
- Verbal communication, Proficient, 07/01/22
- Customer focus & orientation, Proficient, 07/01/22
- Attention to detail, Proficient, 11/01/21
- Work style: Reliability, Completed, 06/01/22
- Protecting patient privacy, Proficient, 06/01/22
- Spreadsheets with Microsoft Excel, Proficient, 11/01/22
- Office manager, Proficient, 11/01/22
- Scheduling, Proficient, 08/01/22
- Teamwork: Interpersonal skills, Proficient, 07/01/23
- Administrative assistant/receptionist, Proficient, 06/01/22
- Medical billing, Proficient, 01/01/24
- Medical terminology, Proficient, 11/01/21
- Customer service, Proficient, 05/01/23
Timeline
Clinical Coordinator
Tricity Family Medicine & Urgent Care
08.2025 - Current
Medical Receptionist
TRICITY FAMILY MEDICINE & URGENT CARE
09.2023 - Current
Patient Service Associate/ Urgent Care Tech
FastMed Urgent Care
11.2022 - 02.2024
Residential Counselor
Sitrin Health Care Center
12.2020 - 08.2020
Medical Assistant
William A Graber, MD- Weight loss Surgery- Bariatrics
08.2020 - 08.2022
ICF Coordinator
Sitrin Health Care Center
01.2019 - 12.2019
Residential Counselor
Sitrin Healthcare
01.2017 - 01.2019
Daycare Assistant
JUNIOR JUNCTION
09.2015 - 08.2017
Bachelor's - Bachelor of science
Utica University